We have exciting news to share: Hammond Home Services, D&K Home Services, Abbey Air Home Services, Niagara Home Services, Kingston Home Services, Roy Inch & Sons Home Services and Boehmers/Cronin Energy Home Services are now operated by Enercare Home Services. With 1.9 million customers throughout Canada and the United Provinces, we’re combining our resources to create an even better experience for you. Customers of these locations will have access to brand new services like:
Customers of Bryant Heating & Cooling and other local Service Experts locations not listed above will continue to receive the Expert service they’ve come to expect from Service Experts.
It depends on the services you have with us, but for the most part, you can expect business as usual.
Our suite of Plans is being expanded, with new options for heating and cooling equipment, plus you can now add plumbing and electrical services to keep your home up and running. Current Membership Plans end this October, so it’s a good idea to start thinking about your future coverage. See below for more information on all your options, and you can either purchase online or an Enercare agent can help you compare plans and benefits to pick the ones that are best for your home.
Existing Membership customers can enjoy our current special offer of six months complimentary coverage.
Choose the plan that’s right for you. We have lots of options depending on the age of your equipment and the type of coverage you want.
As an added bonus, get 6 months free off any monthly plans you choose.
With an annual maintenance service, our technicians can identify potential concerns before they become costly repairs. Maintenance Plans help extend the life of your equipment.
A protection plan pays for itself in just one use. You get year-round parts and labour coverage and our fully-licensed technicians will resolve any equipment breakdown or malfunction. Coverage includes:
This bundled plan combines an annual maintenance visit with ongoing protection services. As your equipment ages, you are likely to experience minor issues more frequently. Broader coverage can help ensure your system remains in good shape and protect you from those inevitable repairs.
With an annual maintenance service, our technicians can identify potential concerns before they become costly repairs. Maintenance Plans help extend the life of your equipment.
A protection plan pays for itself in just one use. You get year-round parts and labour coverage and our fully-licensed technicians will resolve any equipment breakdown or malfunction. Coverage includes:
This bundled plan combines an annual maintenance visit with ongoing protection services. As your equipment ages, you may experience minor issues more frequently. Broader coverage can help ensure your system remains in good shape and protects you from those inevitable repairs.
Plumbing is one of the most essential parts of your home. Our plan gives you year-round plumbing and drains coverage with unlimited service calls – and it can pay for itself in just one use. Plumbing and Drains Protection Plans include parts and labour for the majority of repairs. You’ll also receive access to evening and weekend appointments at no extra charge. If you make at least one call to a plumber in a year, this plan is an excellent fit.
Electrical work can be dangerous, expensive and it should always be done by a certified professional, including proper permitting. Our plan gives you year-round coverage with same day service and unlimited service calls and it can pay for itself in just one use. Protect plans for electrical systems include parts and labour for the majority of repairs.*You’ll also receive access to evening and weekend appointments at no extra charge. If you make at least one call to an electrician in a year, this plan is an excellent fit.
From a faulty AC unit to a faucet that constantly drips, it can be difficult to decide which home appliance to cover. With a Total Home Protection Plan, you don’t have to choose. A Total Home Protection Plan gives you our three most popular protection plans together in one affordable bundle.
Take advantage of our current special offer, available to all existing customers. There are two ways to sign up for your new plans:
Your Advantage Program™ rental equipment is in good hands. All terms and conditions remain the same. To book a service or maintenance appointment contact your local centre just as you have always done. One change you may notice is your monthly bill. It will be dual branded until November and then Enercare-branded afterward. Your account number will also change, so any payee information for online banking will need to be updated, as per the instructions on your first bill. If you are registered for preauthorized payment, the biller’s name will change to Enercare Home Services, but there’s no action required on your part.
For those customers who have purchased equipment from Service Experts Heating & Air Conditioning, rest assured, the warranty plan that accompanied the purchase of your HVAC equipment will remain in place. You can book your maintenance at Service Experts Heating & Air Conditioning.
Proudly Canadian-owned and operated, we’ve become one of the largest home and commercial services and energy solutions companies in North America. We sell, rent, repair and maintain a large collection of exceptional HVAC products. Satisfied customers have left more than 28,000 5-star reviews for our technicians++, and we hope you’ll add yours in the future. When you choose Enercare, you’re choosing proven success from experienced professionals.
In 2016 Service Experts became a part of the Enercare family, and now, we are joining forces in an even greater way to better serve our customers. To us, better serving our customers means things like:
+++Google reviews rating and 5-star review percentage are based on reviews posted for all Enercare Google listings between January 1, 2021, and July 31, 2021
For the most part, it will be business as usual, and you will continue to be supported by your local team. For more information about any changes to your individual services, please refer to the appropriate section below.
For Membership customers, to stay covered and take advantage of our introductory offer, you need to select your new Protection Plan by September 17th. Your existing plan coverage will terminate on October 24, 2021 with your new Protection Plan being effective as of October 25, 2021. Get more information here.
While you likely won’t notice any material changes, the official change date is October 25, 2021. This is when our backend systems will become one, and the new Protection Plans will commence, and you will have access to the Mobile App (reminder: don’t forget to speak to an agent to register you).
For more specific details, please visit the relevant sections below.
The terms and conditions of your current Advantage rental program equipment and entitlements will remain as they are today.
Your current rate will continue and will be subject to any annual price increases as set out in the Terms and Conditions of your equipment rental.
If you already have your maintenance appointment booked, it’s business as usual, we’ll see you on your appointment date as scheduled.
If you haven’t yet booked your appointment, please call us at Service Experts to book it. Make sure to call us before your existing plan contract expires to receive your entitlements.
Until November, continue to book appointments the same way that you do today, through your local centre. After November, you can conveniently book and change appointments on our mobile app available in The App Store® and Google Play®. For a seamless registration, please call us and one of our agents will take care of your setup. For your security, we need to match the mobile app profile to your Enercare account number and the easiest way to do this is with our agents. They are ready to take your call.
Depending on the timing of your billing cycle, starting November, you will be billed monthly by Enercare Home Services.
If you currently are signed up for ebilling, your existing web portal credentials will remain the same, however you will need to visit www.enercare.ca/ebilling to access your account. If you are not already registered for ebilling but would like to be, please visit this same website and use the information found on your first Enercare Home Services invoice to register.
If you have registered for pre-authorized payment, you will notice the change in biller name to Enercare Home Services – there is no action required on your part.
If you have not registered for pre-authorized payment, you can sign up by visiting www.enercare.ca/payments after you receive your first invoice to enroll.
Alternately, to pay your new Enercare Home Service invoice, you will need to:
If you reside in Enbridge Gas territory, shortly after November, your Enercare charges will be included on your Enbridge Gas# bill. It’s easy and convenient!
#Enercare’s charges will appear in the Other Companies section of your Enbridge Gas bill. These offers and claims are made by Enercare alone. Enercare is not owned by or affiliated with Enbridge Inc. or Enbridge Gas.
The Membership plan(s) to which you currently subscribe will end on October 24, 2021. To help you decide which of the many plans Enercare offers is right for your home, our agents are here to help. We offer Maintenance, Protection, Repair Plan across heating, cooling, plumbing and electrical services.
To make your decision easier, we are offing an introductory rate of 6 months off every plan you choose. Don’t forget to ask an agent about our Total Home Protection Plan which combines Heating, Cooling and Plumbing Plans at a savings of 28% off the regular price.
The Membership plan(s) to which you currently subscribe will terminate on October 24, 2021 at which point you will no longer have any coverage. To ensure continued coverage and protection, you will need to choose a new plan(s) by October 8, 2021.
If you already have your maintenance appointment booked, it’s business as usual, we’ll see you on your appointment date as scheduled. If you need to change your date, call your local centre to schedule a new date and time.
If you haven’t yet booked your appointment, please call us at Service Experts to book. Make sure to call us before your contract terminates.
You can book repair appointments the same was you always have, through your local service centre. Starting in November, you will have access to our mobile app. Ask your agent to register you to make booking and changing appointments easier. Plus, you’ll be able to see when your tech is on their way with our en-route feature. No more waiting around for the technician.
Starting as early as November you will be billed monthly by Enercare Home Services
Once you receive your first invoice, you can register for ebilling by visiting www.enercare.ca/ebilling
If you have registered for pre-authorized payment, you will notice the change in biller name to Enercare Home Services – there is no action required on your part.
If you have not registered for pre-authorized payment, you can sign up by visiting www.enercare.ca/payments after you receive your first invoice to enroll.
Alternately, to pay your new Enercare Home Service invoice, you will need to:
If you are in Enbridge territory, your Enercare charges for any Protection Plans will be included on your Enbridge Gas* bill. It’s easy and convenient!
All Membership plans will be terminating on October 24, 2021 and customers will have the option of choosing Enercare plans that are as similar as possible. We are excited to offer you a wide range of new home service plans to Maintain, Protect and Repair your home. We also offer Plumbing and Electrical plans.
The same warranty coverage will continue to apply.
Upon servicing your equipment, the Enercare technician will assess eligibility for warranty coverage. If you have previously purchased extended warranty coverage, please provide the technician with any available documentation. If your service/repairs are deemed covered under warranty, the technician will register the warranty claim on your behalf.
If you haven’t yet booked your appointment, please call us at Service Experts to book it.
We are excited to offer you a wide range of new home service plans to Maintain, Protect and Repair your home. To best protect yourself and extend the life of your equipment, heating or cooling plans with maintenance give you an annual maintenance, unlimited service calls plus parts and labour coverage* – the ultimate equipment and unexpected expense protection. For more information on available plans, have a look here.
Please contact your local centre, the same as you do today, for any other services.
*Certain exceptions apply. See Plan Terms and Conditions available at enercare.ca/terms for details
**Available to Enercare’s Heating/Cooling protection plan customers, rental water heater customers and/or rental HVAC customers whose equipment is not operational (for example – no heat, no cooling or no hot water). On average, Enercare attends to furnace/boiler, central air conditioner, or water heater non-operational calls 90% of the time the same day. Subject to exclusions in accordance with the terms and conditions of the applicable protection plan or rental agreement
***Enercare’s annual total parts and labour responsibility is limited to a maximum retail value per year of $500 (including HST) for compressor unit or condenser coil repairs. Refrigerant recovery, vacuuming, and refill not included. Certain exceptions apply. See Plan Terms and Conditions available at enercare.ca/terms for details.
****Offer cannot be combined with another offer. Offer is not available in all areas and is not available to existing Cooling Protection Plan or Cooling Protection Plan with Maintenance customers. Must sign up for a one-year commitment, regardless of the method of payment, and Plan will be automatically renewed by Enercare on a yearly basis. You may cancel your Plan without penalty by providing notice prior to your Plan renewal date. Coverage is subject to the exceptions in the Plan Terms and Conditions. We reserve the right to change or cancel this offer at any time without prior notice. Initial repair must not exceed maximum retail value of $500 (including HST). If, upon diagnosis, repair is estimated to be above $500, customer may enroll in the Plan and pay the difference above $500 or decline to enroll in the Plan and be charged the standard $179 + HST diagnostic rate and standard charges for labour and parts.
~ Under your Plan, Enercare’s total parts and labour responsibility (including access to wiring through unobstructed walls, ceilings or floors only, diagnosis and, where we are required to open the area for access, repair and returning the access opening to rough finish condition only) is limited to a maximum of CDN $500 retail value (including HST) during each year of Plan coverage. You are responsible for any parts and labour charges above this amount. Certain exceptions apply. See Plan Terms and Conditions available at enercare.ca/terms for details.
+Terms and conditions apply. See rental agreement for details.
++Google reviews rating is based on reviews posted between January 1, 2021 and July 31, 2021.
™/® Enercare, Enercare Smarter Home, Enercare Advantage, Enercare Smarter AC, Enercare Smarter Furnace, Enercare Smarter HVAC, Service Experts Heating & Air Conditioning, Home Services by Enercare and the designs are trademarks of Enercare Inc., used under licence. ® Service Experts logo and the design are registered trademarks of Service Experts LLC, and used under license by Enercare Inc. All rights reserved. ® Apple, App Store and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. ™ Google Play and the Google Play logo are trademarks of Google LLC.
© 2024 Service Experts, Service Experts Heating & Air Conditioning, and the Service Experts logo and design are registered trademarks of Service Experts LLC and used under license by SE Canada Inc. All Rights Reserved. *Not applicable to the Advantage Program. See your signed Advantage Program Agreement for full details and exclusions. 100% Satisfaction Guarantee is subject to certain restrictions and limitations as set forth in the applicable Terms and Conditions.
