Professional Furnace Service in Edmonton – 100% Satisfaction Guarantee*

Frequently Asked Questions

• How often should a furnace be serviced?

  Homeowners need to have their furnace or boiler system serviced one or more times per year. This will help prolong the heating system’s expected life and help to cut back repairs and utility costs.

• Is preventative furnace maintenance worth it?

  Heater maintenance is a lot like car maintenance. Routine furnace maintenance is key to helping your home heating last as long as possible.

• What can be done to protect my home from carbon monoxide?

  Here are a few actions you can take to help keep your family protected from carbon monoxide:

  • Warm up your car out of your garage. Cars are a substantial source of carbon monoxide poisoning, so don’t leave yours going in the enclosed space of a garage. The same is true for gas equipment like lawn mowers or snowmobiles.
  • Don’t run ovens or grills as heaters. These appliances are safe when used right but can create carbon monoxide when used for a long amount of time in small spaces.
  • Don’t run a gas generator indoors because it produces fumes.
  • Have your chimney inspected by a specialist. This ensures chimneys and vents aren’t blocked and are connected appropriately.
  • Confirm gas appliances are operating correctly, particularly your heater. You can ensure efficient, safe operation by booking routine furnace maintenance with Rob's Albertan Service Experts.
  • Install a quality carbon monoxide and smoke detector on every floor of your home, particularly near bedrooms and common areas where gas appliances are in use.

• How can I bring my heating costs down?

  Maintaining your systems will help bring costs down. Check our helpful in-depth information about keeping your systems healthy. This will inform you about proper maintenance and why it’s essential.

• What brands do you install and service?

  We service and install all popular brands, makes and models. As a larger HVAC company, we have fast access to parts and systems for prompt replacements.

• Do you provide emergency service?

  Yes. Our Experts are simply a short way away, whether you’re looking for a furnace repair in the dark of a cold winter night or an AC replacement before a heat wave arrives.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a common charge used by HVAC companies when a technician is called out to your home to diagnose the issue plaguing your furnace or air conditioner. This fee covers the technician’s time, knowledge and any gas or other travel expenses associated with determining the underlying cause of the problem. It’s essentially a service fee for the technician’s professional assessment to find the cause of the malfunction.

  It’s similar to visiting your doctor. They have to examine you to learn more about what’s wrong before proposing treatment. Similarly, the technician we send has to inspect your HVAC equipment to figure out the needed repairs or maintenance.