What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, air conditioning or plumbing services from Rob's Albertan Service Experts, you will pay a trip charge and a diagnostic fee separately. A number of companies you’ve hired in the past might have combined the trip charge and diagnostic fee, but we feel we can offer even more value by keeping them separate.

What's a Trip Charge?

A trip charge covers the cost for a certified plumber or HVAC technician to come to your home. Often called a service call fee, this charge is the base rate for bringing our technicians, equipment and expertise to your door. If you would like to cut out the trip charges in the future, you can explore joining one of our membership plans.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services required to find the root of a problem. With plumbing, this can be comprised of scoping. For HVAC repairs, it might involve inspecting the inside of the cabinet. If you elect to use Rob's Albertan Service Experts for any repairs, the diagnostic fee is rolled into the repair bill. However, you're charged for the diagnostic services alone if you don't.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee encompasses all the work concerned with evaluating the issue and working up a plan for repairs. If you pay for repairs, you won’t even notice the diagnostic fee as it will be absorbed into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Some other plumbers and HVAC companies are going to charge one single fee for both the trip and the diagnostics. Instead of charging you for two services at the same time, we prefer two distinct fees. This helps us to price our services in the fairest possible manner.

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