Heat Pump Repair in Edmonton Backed by a 100% Satisfaction Guarantee*

Having issues getting your heat pump to work like it should? Don’t fret. The ACE-certified, neighborhood pros at Enercare Rob's Albertan offer some of the most trusted heat pump repair service around.

At Enercare Rob's Albertan, we’re dedicated to top-notch customer service no matter what heat pump issue you’re dealing with. Everything we do includes our 100% Satisfaction Guarantee.*

Get quick emergency heat pump repair with our memberships

A lack of system maintenance can cost you. On average, an inefficient heat pump could eat up to 10 to 25 percent more energy, based on findings from the U.S. Department of Energy. It’s also more likely to become damaged or fail prematurely.

Troubleshooting Your Heat Pump Problem

Heat pump not running right? Check out our list of common problems below.

  • No heat. Make sure your thermostat is positioned to “on” and “heat.” A circuit breaker may have tripped, but in some cases it’s because the thermostat itself doesn’t work with heat pumps.
  • Insufficient heat. Dirty filters, fan and coils may restrict airflow and wreck your system. Replace the system’s air filter every month or so, avoid letting the coils and fan get dirty, and remove yard debris that may have accumulated around it. Your system could also be dealing with clogged ductwork, damaged valves or poor refrigeration flow.
  • Cold air instead of heat. Heating that comes from a heat pump won’t be as warm as a standard, forced air type of furnace. But if things still feel too cold, switch the thermostat to emergency heat in addition to at least 5 degrees warmer compared to the inside temperature. If you end up getting warm air, there could be an issue with the outdoor unit. Cold air means there’s probably a problem with your thermostat or air handler. And in some cases, the problem is because your system has gone into defrost mode to try and stop it from freezing. When you’ve noticed frost or ice sitting on the outdoor coil, your unit may have a defective defroster timer or control module, or you may have a refrigerant leak, reducing the total supply.
  • Heat pump starts and stops frequently. Replace the air filter and keep an eye on your thermostat, in case it has to be recalibrated or it requires new batteries. When it’s cold and the system keeps running, the thermostat could be set incorrectly. Also, some models of heat pumps may struggle to work efficiently around 25 to 30 degrees Fahrenheit.
  • Rattling, grinding or squealing noises. If you hear a rattling sound, try tightening the cover panels. But should you notice noise you’d describe as scraping, grinding, squeaking or squealing, shut the system off and get in touch with Enercare Rob's Albertan. This could indicate a serious problem.

From major repairs to small fixes, Enercare Rob's Albertan is ready to help. Once we have your heat pump working again, consider signing up for a routine maintenance membership plan. Annual visits can help you avoid expensive repairs while also enhancing your system’s energy efficiency.

Frequently Asked Questions



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GET UP TO A $1,500 PREPAID CREDIT CARD WHEN YOU LEASE A NEW AIR CONDITIONER.*

Offer expires Feb 28, 2026.View Terms and Conditions

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Get up to a $1,500 prepaid credit card when you lease a new Air conditioner.*

*Offer expires February 28, 2026. Cannot be combined with any other offer. Offer is only available in select areas and is only available to residential customers who enter into a new rental HVAC lease agreement with Enercare Home and Commercial Services Limited Partnership (“Enercare”). Residential customers will receive: (a) a $1500 prepaid credit card for a new installation of select air conditioner or furnace models with a total installed cost greater than $10,000; (b) a $1250 prepaid credit card for a new installation of select air conditioner or furnace models with a total installed cost between $5,001 and $10,000; or (c) a $1000 prepaid credit card for a new installation of select air conditioner or furnace models with a total installed cost up to $5,000. Please allow 6-8 weeks for delivery of the prepaid credit card once the equipment is installed. Enercare reserves the right to change or cancel this offer at any time without prior notice. Certain terms and conditions apply, see rental agreement for details.

GET UP TO A $2,500 PREPAID CREDIT CARD WHEN YOU LEASE BOTH A NEW FURNACE AND AIR CONDITIONER.

Offer expires Feb 01, 2026.View Terms and Conditions

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Get up to a $2,500 prepaid credit card when you lease both a new Furnace and Air conditioner.

*Offer expires February 1, 2026. Cannot be combined with any other offer. Offer is only available in select areas and is only available to residential customers who enter into a new rental HVAC lease agreement with SE Canada Inc. (“SE Canada”). Residential customers will receive: (a) a $2,500 prepaid credit card for a new installation of select AC and furnace models with a Combo total installed cost greater than $15,000; (b) a $1,800 prepaid credit card for a new installation of select AC and furnace models with a Combo total installed cost between $10,001 and $15,000; or (c) a $1,400 prepaid credit card for a new installation of select AC and furnace models with a Combo total installed cost up to $10,000. Please allow 6-8 weeks for delivery of the prepaid credit card once the equipment is installed. Enercare reserves the right to change or cancel this offer at any time without prior notice. Certain terms and conditions apply, see rental agreement for details.

**For HVAC Service Memberships, certain warranty exclusions and limitations apply. See your signed agreement for full terms and conditions. For the Advantage Program™, please see your signed Advantage Program Agreement for full details and exclusions. Lease with approved credit; visit ServiceExperts.com for details.

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