How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home has the Nest Thermostat you have probably heard about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter.

We are here to calm your fears!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code?

For more detailed instructions, go to their Nest Support page. For a more basic overview, keep on reading:
Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later have been having some issues, including becoming unresponsive, not effectively charging the battery, or shutting down completely. Nest suggests recharging and restarting your thermostat to rectify the problem and get it up and going again.

Signs of this issue include the following:
  • the thermostat not working in the Nest application and disconnected from the Wi-Fi
  • the thermostat tells you the battery is low and it needs to shut itself down
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display is black and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding heating and cooling system(s)

If your Nest Thermostat is turned on but you can’t control it or it’s slow, try manually restarting it beginning with turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a a USB charger plugged into the wall or a computer.

IMPORTANT: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t go into detail why, but if Nest says don’t do it, DO NOT DO IT.)

After around 10 minutes of charging, detach the Nest Thermostat from the USB cord. If the unit has turned on while plugged in, shut it down and then turn it back on again, manually restarting the system. Once it has completed the restart, plug it back in to finish charging. After an hour of charging, unplug the Nest Thermostat and reattach it to its base.

You should be be ready to go and this point, but again, for more detailed instructions and information, please see Nest Support.

If you have tried both of these processes and the Nest Thermostat is still having issues, you will need to bring in some experts. Enter us! If Rob's Albertan Service Experts installed your Nest Thermostat, please give us a call at 780-800-9047 or schedule an appointment online. If your Nest Thermostat was not put in by Rob's Albertan Service Experts, please contact Nest Support here.

Finally, do not let this matter worry you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is honestly saving money for you every day. When set it up properly, Nest intelligently learns your lifestyle, then modifies your heating and cooling use to optimize energy savings constantly, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one complication get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the top investments in your home that you can make.
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