How Do I Choose the Right AC Repair Company in Canada?
When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the best AC repair services in Canada, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
1. Read Customer Reviews
Many property owners kick off their search for an AC repair company on the web. While you’re on your computer, phone or tablet, be sure to read reviews from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are useful when looking for an AC repair service. Find out which companies the people closest to you have employed for HVAC repair in the past and whether they had a good experience. This firsthand insight and the potential to ask specific questions can help you make an well-informed decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A particular company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, find out if they’re willing to come to you for an additional cost. Carefully weigh your local companies before deciding to pay extra for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most inconvenient times. Choosing a company that delivers emergency services is vital if you need punctual, reliable assistance after regular business hours or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s focus on excellent craftsmanship and professionalism. Look for an HVAC repair company that has certifications such as North American Technician Excellence (NATE) to demonstrate that the company follows industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the appropriate permitting requirements to do business legally in your province. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage while the company’s crews are making the repair. Ask for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service likely has the experience needed to handle complex repairs. Find out how long the company has been operating. Then, ask a technician whether they have previously encountered the problem you need fixed. Such experience is imperative to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is essential when dealing with any air conditioning repair company. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Obtaining numerous quotes helps you identify a company that offers competitive and reasonable prices. Be wary of companies that give low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to make up the difference. The most trustworthy companies provide comprehensive and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and provide warranties for your peace of mind. Such coverage shows quality assurance and helps you move forward with confidence. A collection of parts, labour and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Finding a good HVAC contractor doesn’t have to be overwhelming. Service Experts is a national HVAC service provider with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to impede your comfort, contact an office near you and schedule professional AC repair services.
