Rob's Albertan Service Experts Reviews

"Were able to accommodate me the same day after a humidifier line cracked. It was Friday, so appreciated the prompt response!"

"He was very professional. He was honest and did not sell me something I did not need."

"Very professional tech. Easy to talk to."

"polite ,informative and efficient"

"You still havent finished the job, you still have a part to install. You have not contacted me when it will be installed."

"Adam has come in to check and maintain our furnace for a number of years. We always request him, as he is efficient, knowledgeable, and pleasant."

"knowledge and friendly"

"Paul is very personable, professional and helpful. A time slot was provided and he was actually early. He also went over and above what services he came to do. He did the maintenance on the furnace and hot water tank. My humidifier also wasnt working properly. He took a look at it and was able to trouble shoot the issue too. Thanks for the great service."

"Next-day service quite acceptable given the heavy demand on your services during the cold weather. The technician (John) was friendly and efficient, got everything running in no time."

"Were out the same day and repaired the problem."

"I called Robs Albertan to report our problem and they scheduled a technician to come out the very next day. They then called us to let us know 30 minutes in advance of his arrival. Thomas, arrived on time, was very courteous, professional and knowledgeable, listened to our problem, explored the possible sources, called Robs Albertan to confirm the steps he should take and replaced the part we believed was causing the problem. We could not think of anything Robs Albertan or Thomas could have done better."

"Riel was Courteous and took time to explain the problem to me."

"as scheduled, problem solved"

"Tech was friendly and appeared to have my best interests in mind."

"The guy was lovely and polite and followed covid rules. He did a good job on my bathroom sink. My kitchen sink issues were not resolved and it still smells."

"very professional, informative, timely"

"He was just that good"

"Very prompt service and a knowledgeable technician"

"Fixed our problem in a fast efficient manner."

"On time, polite."

"Technician was awesome. Very knowledgeable, friendly and kept a clean working area inside our home. We also received a call from the office letting us know he was on his way which was very much appreciated."

"quick response and tech that showed up was very good and helpful"

"He wore mask constantly, took off boots outside door. Repaired and explained in detail what he was fixing. Pointed out what to keep an eye on..."

"The young man was very detailed."

"On time and taking care of covid precautions"

"Great service and knowledgeable conversation about our products. Tech seemed to care about the work he did"

"The service provided was great, technician was friendly and competent. I would give 10/10 except for having to pay to replace valves that shouldn't have failed."

"He was Pleasant, Prompt & Able to do the job"

"It will take a few days before the adjustment is fully implemented."

"Technician came in, did what he had to do, explained what he was doing and left."

"Simon was extremely knowledgeable and explained our decision clearly. Worked hard to get us a new furnace in a timely fashion and went out of his way to bring us heaters to keep warm until it was installed. Jason (and help, whose name I can't recall), as always, did an awesome job installing the unit quickly while keeping things clean and avoiding damage to the home."

"My furnace stopped working and when I called for service they were able to fit me in within a couple of hours."

"came the same day - on a weekend - and dealt with problem quickly and without fuss."

"Very courteous, he was very helpful.He told me I can call any time if i still have a problem.he did not charge me dis patch fees because I am a regular client"

"The technician was very pleasant and professional."

"Because he was a good technician"

"Both the technician and person that I spoke to on the phone were friendly and helpful"

"Very quick response with knowledgeable people"

"Came quick had parts solved no heat issue for my elderly mother."

"He was polite. And very clean."

"Prompt; courteous"

"Ian gave good advice"

"Paul was very Covid aware. He explained in detail what he was doing and summarized his observations."

"The crew did a great job installing the hot water tank. They did how ever leave a decent size mess afterwards. Mud and water and dirt all over around there work place. This would not have been a big issues except we had a shop vac plugged in a few feet from them the entire time. I have used Robs many times and will continue to. Never had a issue before this time."

"Clean polite and on time"

"The job was well done and the service man communicated well."

"He was fast efficient and frendly"

"He was very good"

"Chris was excellent in providing service. Went above and beyond providing the service i was expecting."

"The technician was friendly, I.remember him coming on previous occasions. He reviewed everything with me. Felt very confident in his analysis."

"Ryan was client service oriented. He was knowlegeable, precise in his explanations and thorough in his work"

"prompt, efficient, knowledgeable and friendly"

"Showed up on time, respected my property, did a very good job and explained what was done well"

"Punctual and dependable."

"Justin was very good at explaining the options on the new thermostat installed and respectful with ensuring that he maintained all COVID protocols."

"Quick appt date. Friendly. Called prior to arrival. Wore ppe. Clearly advised what doing during first annual"

"You guys deserve more than a 5 STAR rating! Allen installed our Aprilaire 600 humidifier and he was fast and efficient. Also, he is one of the nicest person I've met. He's an expert at what he do!"

"Glad, I can explain the technician that came was good other than he did not notice that the humidifier on my furnace that Rob's Albertian installed did not connect the water supply to it. I had to ask him why it was not working. So 5 years of technician coming every year did not notice this wondering why I pay you to make sure everything is working. I bet if it was something you could make money on it would have been noticed!!!!!"

"I requested a service call online on Sunday and received a call scheduling an appointment 1st thing Monday morning."

"I liked his attitude and service."

"My problem was fixed in 5 minutes, but I still had to pay the call out fee even though I'm on the preferred plan. I must have misunderstood the purpose of the plan. Nevertheless, the tech (Alain I think was his name) is a very friendly fellow and knows his stuff."

"Chris was very thorough on working with a very complex situation. His knowledge and persistence allowed him to diagnosis a number of issues and the resolution of the same to arrive at a very satisfactory outcome. His work also highlighted the strong team behind him. Numerous team members assisted as he worked through to a final resolution. Outstanding structure and service from Rob's ."

"Ted came in....gave highest quote for my Costco Membership of 9 other companies. He questioned why I was getting other quotes. His texts came across very rude. His Manager called me back only after I complained to Costco to try a remedy the cost issue."

"Pleasant, professional team"

"We had the same technician who did a maintenance job on our furnace July this year and are very pleased with him"

"the technicians were very prompt and carried out the work in a very efficient manner. they explained everything after the job was completer."

"Nick was good."

"The service tech was very efficient in finding the leaking problem and proceeded to affect the repairs with a minimum of wall destruction, due to the leak in the plumbing being in the wall there was no other option to get to it"

"Full of information and answered all questions"

"Thoughtful and caring advice"

"No issues"

"Al explained the humidifier setting very thoroughly."

"Tech is courteous and professional."

"The work performed was thorough but when Paul billed me I ended up being double billed. When he sent me the email he said it would take a few minutes to go through to my email but no such email ever appeared for me to view the bill. I called Margaret on the 8th @ 8:24 am and she said she would forward all the information to Christine to have this straightened out. I just checked my account and no credit has been applied. Also, I still have no receipt to even view. Margaret informed me that I should not have been billed at all because I had paid for this tune-up the year previous."

"Riel was professional in all aspects of the service call, answered questions straightforwardly and was personable throughout. Knows his stuff!"

"Service was good. Explanations were provided on how I can disassemble my furnace myself to complete maintenance on my own, but not where the components were or how to remove them."

"very pleasant"

"THEY DID A VERY EFFICIENT AND EXCELLENT JOB"

"was friendly and discovered another issue that could of been disaterous for us."

"Adam was very friendly and knowledgeable and made all the arrangements quickly even though it was a weekend"

"Prompt and efficient service."

"All round good service. I found water in the basement on Mon., was given an appointment promptly for Tues. and Dustin found the problem and fixed it."

"The technician was very good & efficient at what he was doing. He answered the questions that I had asked him. He was very quick & didnt leave any mess."

"Technician was prompt, efficient and friendly."

"Highly professional service"

"Good service and very friendly."

"Efficient, knowledgeable person did the servicing."

"Arrived promptly and had my heat on right away"

"The person was on time and very pleasant"

"He came early, I like people that are on time"

"Right on time; courteous and considerate of my house -"

"The technician was well mannered and professional. He was knowledgeable and able to troubleshoot and provide a quick resolution. My case was challenging as we have future plans for replacing the current boiler. He provided me time to better understand some alternative solutions and connected me to his sales consultant."

"All aspects of the service was prompt, courteous and respectful of not only our furnace replacement but also doing their part to provide safety by not only wearing masks but in maintaining social distancing in this time of covid pandemic"

"Chris was very personable. After his inspection, he told us what the problem was and also pointed out a part that would fail within the next year. This offered us a choice of doing everything now under one service call fee or to pay an emergency call fee next winter. Overall he made it a pleasant experience."

"He seemed very knowledgeable and explained any questions that I had,"

"Very friendly professional stuff that came and did the work"

"Did not leave me a statement of services provided."

"The initial technician sense an issue and the senior technician came out within a 90 minutes and resolved the problem. It made a huge difference in maintaining the desired temp."

"Very knowledgeable, prompt and excellent service and advice."

"good Service"

"Russ provided excellent analysis and prevented potential winter problems."

"Ian is knowledgeable , explains carefully the work that he is doing , is polite and responsive!"

"Always answered questions clearly when asked.Always friendly."

"the technician was very polite and completed the inspection in a timely manner. explained everything very well"

"Josh is very friendly and helpful and does a thorough job at both our furnace and in spring on our air conditioner. We are happy to have him!"

"Quick, efficient and friendly."

"Service was done efficiently."

"he was in a very professional way"

"Everything as usual went very well, usually technician wears booties over shoes rather than sweaty sock feet throughout on hardwood etc."

"This service call was handled quickly and professionally."

"Technician was thorough and polite. Explained what he was doing. Good job"

"Asked for literature on the product which has not been received yet."

"Arrived on time. Was polite. Explained what he did and results of check up."

"The whole experience was absolutely great. Jason was knowledgeable, helpful, accommodating, and provided very quick service."

"Showed up on time, respected Covid masking, did a thorough job and explained everything to me well."

"Highly professional"

"Friendly, answered all questions I had. Pointed out concerns that I was unaware of that were relatively unrelated to the initial call... definitely helpful."

"Technician was great in providing the maintenance service but didn't fully explain the plans on each unit or why the price increase."

"Finally, the water quit running every time the furnace kicked on."

"Excellent service"

"This score is subjective to a heavy rainfall or melting snow of which we havent received since Chris reapplied some caulking to our roof furnace pipes!"

"Multiple issues with appointment. Time changed in advance and not changed in system. Call received to have technicians come early did not show early.. Technician asked regarding what resembles mould-green_in tubing and was told it was due to hard water. Though sediment in another tube. Did not introduce himself, tell me what was done. Only cost of renewing membership on form no other information about service. Had to call twice for receipt to be sent, no notes on it either had to ask. Think I had a trainee that got ditched by the trainer will not renew if service is the same next year. Also, this is the 3rd time to fill out survey as keep getting error message."

"He was honest, open and very helpful. He provided information and advice in a friendly and professional manner."

"Russ is always very professional, organized, and friendly."

"Al was patient, knowledgeable and thorough"

"The technician did the work in a timely fashion."

"The techs that serviced my furnace did an excellent job, were very courteous and took time to answer questions and provide information. Matthew P. was also a very helpful salesperson."

"called before arriving; polite; thorough"

"Timely, thorough, focused on providing excellent service"

"Al explained everything he was doing to what and why. Really appreciated that."

"He was very polite and cheerful and it didn't take long Thanks and keep up the good work"

"If the machines "work" well all winter, then I'll change it to a 10!"

"Everything was good."

"He forgot to cover the AC and I have not looked if damper was changed in or out"

"Adam was very efficient and job was completed in a timely manner."

"He was very polite and informative"

"Excellent service. They pre booked our appt and then called to confirm! Provided updates on our furnace and air conditioner!"

"Professional, courteous manner, and he provided a very good explanation of the problem and gave me a chance to ask questions"

"- called in advance - tech was on time - very knowledgeable and professional"

"It shouldn't have been necessary to have Dustin return to adjust the toilets. That should have been done on the first call."

"Ian did a very good job tuning up my furnace and putting in a new furnace filter. He was so pleasant, respectful of my house, and answered a few questions I had. Also, I really appreciate your company doing business with me by way of email due to the fact I'm hearing impaired and unable to hear well on the phone."

"A bit of dust cleaning in the furnace is all he did. Didnt check the thermostat. Glad all is good. Nice young man."

"Chris was knowledgeable about boilers and gave us some ideas on how to fix our issues."

"Ryan was very pleasant to deal with, did his job very well. This was McKinley Heating which came out. I just notice it keeps saying Robs Albertan, Although I have used Robs Albertan in the past also, and was also pleased with them."

"prompt, courteous, helpful advice"

"Answered all my questions in a professional way."

"Jason was very efficient. He was courteous and worked tirelessly till the job was complete."

"Technician was on time. Called before arriving. Removed shoes, wore a mask. Discussed what needed to be done so that we understood."

"Reviewed the notes in the service ticket itemizing the work performed. When I compared them to those listed in the service agreement it looked as though some items were not completed. Would you please verify that the full scope of work detailed in the agreement was completed in the service."

"Very professional and thorough. I would have appreciated a heads up regarding signing up for more furnace warranty. This was not discussed in advancs and I was unprepared to make a decision at the time the tech was there."

"The service was Fast, Courteous, Neat and tidy. Very Professional Technician's on site. Thanks Devin, and Zacc And Very Professional office personnel."

"Dustin was very pleasant. Found the problem and fixed it for us. Called to confirm when price was different when he went to purchase the part."

"Ian phoned and explained everything to me. He answered all my questions and didnt rush me or make me feel inferior for asking all the questions."

"He went out of his way to ensure everything was done before leaving. What was suppose to be a a routine maintenance ended up being more complicated so his extra attention was appreciated."

"only phone contact after the acute problem had been addressed"

"He told me that my air conditioner was no good . I had a new furnace installed in February and I think they did something to it and that is why it isn't working"

"Very quick courteous service. Excellent cleanup."

"Very friendly"

"Rapid response to our request for service. Problem quickly diagnosed and fixed. Technician wore mask and was careful to observe covid protocols and he was pleasant and helpful."

"Matt was very knowledgeable about air conditioning and answered all of our questions"

"Timely, good looking work"

"Did not get a receipt or any paperwork for the service provided. No inspection certificate. Tech indicated electronic system down. Will I receive paperwork?"

"THE GUY KNEW WAHT HE WAS DOING ECPAINED WHAT WAS THE MATTER WITH FURNANCE"

"Alain was very knowledgeable, great work ethic, pleasant and considerate of covid regulations."

"Clear explanation of work and price prior to start. Good communication. Also good PPE provided to technician"

"Accommodating appointment scheduling. Courteous service."

"Thomas was very polite and efficient."

"The young man was very polite, pleasant and was able to answer our questions."

"tech was very friendly and considerate and fixed the issue quickly"

"100"

"excellent Job, fast service"

"Even though no water leak could be detected, Alain did a thorough check, was very respectful of my property, and ever so pleasant. And I really appreciated how understanding he was of my being hearing impaired."

"Very professional and cordial"

"Fixed the problem The technicians solved the issue and were knowledgeable Walked through to see the fix"

"Knowledgeable,efficient, and professional."

"Professional service"

"Polite and respectful"

"Russ always takes time to explain things to me. He has been providing service at my residence since 2015. He also put my service call on warranty."

"no problems encountered; he was polite"

"The technician was friendly and helpful with my questions"

"Fast, complete, pleasant"

"Simon was on time, wore a face mask and booties over his outside shoes. Was professional and answered any questions I had. Was pleasant to deal with."

"Courteous, respected my home and Answered all my questions"

"Presented himself as a knowledgeable technologist with considerable experience. Explained what he was doing."

"Friendly and efficient service tech."

"Your people were competent & polite"

"Everything was completed efficiently and in a very reasonable timeframe. Well explained completion report. Successfully (clearly) answered extra questions at the end."

"Never had a problem with any of the techs or sales people. Adam was no exception."

"Professional manner, followed COVID-19 protocols and completed work in a timely manner"

"The technician was quick, quiet and careful. But I never give full marks!"

"He was very thorough and very polite."

"On time and efficient."

"Paul was very knowledgeable and explained everything he was doing to help me understand."

"as usual, I was treated with respect, friendliness and professionalism. The inspection was done quickly and efficiently. Any questions I had were answered so I was able to understand."

"Competent. Efficient. Communicated clearly about AC."

"Informative fast efficient friendly"

"Very friendly and courtious"

"Everything is working good."

"Because they came to remove the glue they spilled on our bricks and they in turn ruined the bricks with the product he used to remove the epoxy."

"Professional, thorough and friendly"

"Very friendly and courteous, quick and informative."

"Upon learning that I was given incorrect information when booking the appointment, Alain was very helpful in providing suggestions for the kitchen faucet I should purchase."

"I've dealt with your company for years . Same great service , qualified personnel ,always courteous and willing to answer all my questions ."

"Completely satisfied except was not notified that the technician would be later than promised."

"took 3 contacts to get response"

"Ryan was very good at addressing my concerns re. Furnace/ humidifier. Very personable while performing his duties."

"A little surprised at the flat 125 rate to look at the garburator."

"Christian called before he arrived. He was very cautious about the covid-19 situation, he wore gloves & a mask. He answered all the questions we had . Very knowledgeable technician. A real pleasure to have in our home."

"this man readily identified the problem and suggested the proper repair."

"The young man showed up in the evening, he found what the issue was, went back to the warehouse and installed the part needed. He then found that there was another part that needed replacing. he went beyond the call of duty to fix my furnace. Great service."

"Everything went well. Service person was polite and on time. He seemed knowledgeable."

"Courteous and completed work professional"

"Polite, considerate, thorough, and informative. He is welcome in our home anytime."

"Adam was on time, professional, competent, and explained what he was doing as he serviced our furnace. He informed us about costs for our replacement filter and future service calls."

"would have preferred to not have a call back"

"You were $5500 higher in price than the other two quotes I got for the same items to be installed."

"Adam was kind and knowledgeable."

"Came and did the job in a timely manner and cleaned up whatever mess he may have made."

"Excellent service!"

"Efficient, thorough, respectful"

"Very courteous and knowledgeable"

"on time, knowledgable, friendly, respected our home. . There is a question later on about value. We gave you a "strongly agree" but really have no idea how competative the rates are, we have not tried anyone else."

"Excellent service. Friendly staff."

"The gentleman was very helpful, knowledgeable and pleasant"

"Pat was very helpful when I called in to register my issue!"

"The technician was professional and courteous."

"We were told there was no service charge & when the Tech arrived he told us there was a $106.00 charge. The following questions would be answered differently if this had not happened the question would be"

"I called to have my thermostat replaced. Told you what model my existing thermostat was expecting you to bring a replacement. Tech was originally scheduled for 10am-12pm but was late and rescheduled to 12pm-2pm. Couldnt make 2nd appointment either so rescheduled for the next day at 8am-10am. Tech showed up and determined you cannot get replacement thermostat even though I told you what thermostat I need. Waste of my time and money missing 6 hours of work."

"I am always pleased with my service from Rob's Albertan. Every technician has been great and offers advice above and beyond."

"Very pleased with the service provided. by both Techs."

"Prompt and professional service."

"Nick seemed to be very knowledgeable about the furnace and air conditioner. When he found the leak/rust on the inside of the furnace he called me downstairs and discussed it with me."

"There was a delay in the tech's arrival due to a vehicle problem. I wasn't informed of any delays. I expected at least a phone call from the office informing me of that issue but there wasn't one. Maybe next time that could happen."

"good communication and good workmanship"

"Tech was thorough, clean, safe (wrt Covid-19) and answered any questions we had."

"Professional, courteous and helped with our problem."

"Highly professional, personal service. Clear communication of plans, prompt, on time, polite, clean, minimal disruption considerate, friendly, approachable, technically excellent, took COVID precautions seriously. (I would suggest the acquisition of a diamond cutter for making holes in brickwork.)"

"Showed up at the scheduled time and completed all work thoroughly and efficiently."

"Alain, the plumber, arrived when he said he would. Showed great respect in regards to the covid-19 regulations. He explained what he was doing, and was very knowledgeable. Alain is a great asset to your company. We have already recommended him to 2 friends who require plumbing work."

"Excellent technician service and Excellent service in office."

"Technician knew what he was doing and did it"

"The job was done and so far no problems"

"The technician was efficient and pleasant."

"Chris has services our heat pump before and really understands it."

"This is the first time I met Chris. My favorite tech wasn't working, but always took the time to get all the fluff out of the inner parts of my a/c. He did a thorough job, and I have called Rob's Albertan to ask that he be on my preferred tech list."

"Tech was forthright ,said what problem was and that it could be solved under warranty"

"I always have excellent service from your men, and Tom was no exception."

"Chris did a good job on my service. He was efficient, polite and answered my question. My only issue was that he showed up quite a long time after I got the call that he was coming. I wondered if something happened to him."

"personal concern and understanding"

"Speedy service. Great price. Alain was amazing."

"Given the current protocol, the technician was very respectful. He also provided various options to amp up allergen and germ protection."

"Simon was courteous and efficient"

"very well done & planned"

"A couple of things. I did not receive a complimentary call 30 minutes prior to the technician arriving. Tom, after servicing & checking my external AC unit, inadvertently left the cover for the unit on the ground. Overall, Tom was a most friendly, knowledgeable and personable technician. He was very attentive to ensuring that his work areas were left the way they were found, less the cover."

"The technician was right on time, courteous, knowledgeable and efficient."

"Very polite. Very helpful setting up our Honeywell thermostat after installing the a/c. Electrician was also great!"

"Efficient. Prompt service. Informative. Pleasant tech."

"Chris was on time, did the job and explained what the problem was..and had a sense of humour.Great!"

"Fast, efficient, skilled. Technician arrived on time and practised safely. Informed us of what he did and his observations on our equipment."

"On time, promptly completed, explained things to watch for"

"He was very knowledgeable,friendly and went the extra mile"

"He was very friendly helpful advice options on fixing the tap etc. He went over and above what he had to. Definitely recommend you to others."

"It appears the issue has been resolved. I'm still puzzled as to the resolution and how the issue began.."

"When I called, Christina promptly set up an appointment. Adam came out at the designated time, corrected the problem and calmly and patiently explained what he had done and what I should do should the problem happen again."

"Arrived on time, efficient, professional, courteous"

"Alain was very knowledgeable , friendly and very personable."

"Adam did his work, once let in, without requiring any input from me, and I am working at home because of the pandemic, in on-line meetings I really appreciated his self reliance. And his summary of the work was businesslike and efficient."

"The technician was courteous and knowledgeable"

"Because the tech went directly to calling customer support and offered me the most expensive solution (a new furnace). Very tasteless when we are dealing with jobs losses and a pandemic."

"Al was prompt and very, very professional in his diagnosing and completing the plumbing repair."

"All of Rob's staff were very knowledgeable, respectful and greatly helped us during a difficult situation. Thank you."

"The technician, Allan, did a thorough job of explaining what did was doing and answered any questions I had."

"He was prompt, friendly helpful with technical information."

"Ian is fantastic, respectful, knowledgeable, very well mannered, thorough, he is the best."

"Technician commented several times he would not have hooked up the portable dishwasher permanently the way it was. It was installed several years ago by one of your technicians."

"Paul made sure that l was fully covered for warranty for my Rinnai, because I wasn't already. He was also very friendly and respectful."

"great service and explanations"

"Chris does a thorough check of all systems and cleaned the filter. Chris also explains what he is doing and what it means to gain higher performance."

"Arrived on time, and efficient and courteous service."

"Great Service"

"Friendly, helpful and very open to hearing my concerns"

"Service tech's arrived at time quoted. They were professional and provided answers to all questions."

"Well furniture broke down Feb 13 and it took till Feb 27 to be fixed , during which using gas firer place and electric heater our heating bill is well over 1000 buck , I dont know if it was a lack of understanding on either side but it took much longer then we though it would or should , Chris is a great tech did his job well . Happy Furnace works unhappy with power bill ."