Rob's Albertan Service Experts Reviews

"Your expert was not good service mammer for customer. He was not deal for customer."

"Russ persisted until he solved the problem. Great work Russ!"

"He was knowledgeable, speedy and had the parts with him."

"Knowledgeable and pleasant. Interested in providing service based on what the customer wants."

"Technician was on time, and took the time needed to troubleshoot our problem."

"The information the initial sales person gave me was incorrect. He said an air conditioner could go in my living room or my bedroom in our condo. We ordered an air conditioner for each room. Having my bedroom air conditioned was the most important thing for me, as I spend a lot of time confined to my bed due to illness and have 2 fans running in the room to keep me cool. He also said if we wanted to go to just one unit in the living room it would keep the entire condo cool. He explained how the unit would be installed and said the wiring would go through a dropped ceiling area and then through the walls and not be seen. When the installers came, they said that it was impossible to put an air conditioner in my bedroom and had no idea why the sales person would have told me that. They did say that one unit in the living room would keep the entire condo cool, including my bedroom as long as the door was open. They also said that the way the sales person said the unit could be installed was also impossible - the wiring would have to run on the outside of the walls at the ceiling level, but that they could cover the wires with a plastic cap. They did a good job installing it, however, they did not have enough of the plastic cap or cover to finish the job and promised to come on a later date to install it - they have never come back. Neither the sales person, nor the installers told us that water would leak/drip out of the pipe. They also must not have noticed that directly below us is the patio for the common area. As we did not know any water would drip out, we were surprised to get an angry letter from our condo board saying that water had been dripping onto the common area patio, had created green mold there and that we were responsible for cleaning up the patio and finding a solution to the problem. We spent many hours and cleaning products trying to repair the staining to the patio and then spent a lot of money on a decorative pot and fake plant for the pot, to catch the water, which we now go and monitor and empty. The air conditioning unit makes almost no difference in my bedroom unless we set the temperature so low that the living room/kitchen area are freezing cold. I still run 2 fans in my bedroom (which causes me to get more dry eyes and skin) especially when sick. The reason we wanted the air conditioner was for me when I'm sick and confined to my room - it is useless for this. No one has ever come back with the cap/track thing to finish the job. The sales person had said he would contact us, by phone, after the job to ensure we were satisfied - we have never heard back from him. Our condo board is far from happy with us, and having to spend the money on the pot and plant - and then monitor it and empty it, is a pain in the butt and an unexpected problem and cost. Overall - this purchase feels like a waste of our money. Your initial sales person obviously does not understand your product - what it will do, how it is installed, customer service after installation. Unfortunately I spent most of the summer very sick - confined to my still too hot bedroom, and could not contact you before this. I would never recommend you, your product to anyone."

"He was super friendly, clearly knew what he was doing, asked a lot of questions pertaining to what was happening with our furnace regarding the problem he was trying to resolve, courteous, knowledgeable and on time."

"Competent & timely service provided by both Adam & Chris."

"One time arrival, focus on needs, polite, friendly."

"The technician delved into the problem and found what was wrong."

"The problem was not solved. We are out of town and my sister who is from BC is left with no hot water. The tankless system put in by this company has been nothing but a problem breaking down every year despite it being serviced every year by you."

"Your service guy was very knowledgeable and very nice"

"VERY PLEASED WITH SERVICE,PROMPTNESS AND KNOWLEDGE"

"The technician was on time, friendly and knowledgeable. He was able to diagnose the problem(s) with our furnace and recommended replacement. He also had a salesman (Matt) come to the house to provide a quote on a replacement furnace. Matt assured us that the new model would be the best option. Both of these gentlemen were professional and knowledgeable during this process."

"Friendly and knowledgeable and polite."

"The technician was efficient, professional andknowledgeable"

"The person was very nice and helpful"

"He was awesome; very friendly and kept me in the loop with everything being done"

"Nice email reminder, set up appointment ahead and called before arrival I'd have forgotten about the service if not reminded by you. Unfortunately, the technician dd not provide details about the work done. I trust that all needed to be done were done? Better communication on site would have been nice. I guess it depends on the technician one gets each time. Oh well."

"Very prompt arrived at 8 am, very clean, good advise."

"I feel I was way over charged for the service. 200+ to change a filter, really!!!"

"All employees were on time, knowledgeable and courteous."

"I always receive excellent service from Rob's Albertan."

"see below"

"very courteous..explained everything he ha to do and why it was necessary"

"Took the time listened to what I had to say"

"Good job. Explained things well. Showed up on time."

"I am a returning customer. Booking our appointment with Karleen was seamless. Alain arrived on time. He is very friendly and knowledgeable. He was efficient. Gave us tips on how to use the new faucet so we don't break it again."

"Paul was very thorough. He checked the furnaces from top to bottom. He was polite."

"I felt very conferrable with the repair man, I knew that I could trust him"

"Russ was very thorough and pointed out things I could do to improve furnace performance."

"The appointment went without any complications; the technician was professional and efficient."

"Professional, knowledgeable, and efficient."

"Allan is always amazing at what he does, fully committed to the client and to the client experience. Allan would be rated at 20, but the scale only goes to 10. This is the 6th year that he has been in our home doing the annual service inspection and we look forward to all of his visits. thank you for you commitment to excellence"

"Very pleasant; was able to answer my questions, left the area very neat, even had slippers with him to wear in my house."

"He explains everything what he is doing and how the furnace looks and functioning."

"Efficient, knowledgeable and on time service."

"Pleasant manner and able to troubleshoot the problem. Knew when to call Rinnai for assistance."

"very friendly and helpful"

"Above and beyond service and repair planning by the technician."

"Friendly, came early. Explained what he did. Put his booties on , which I appreciated."

"because he was excellent"

"Experienced, knowledgable, skilled, and efficient technician. Work completed in a timely fashion."

"Technician came on time. Knew what he was doing. Explained things. Polite and courteous."

"I got a quick response and I didn't need to be cold."

"Ian was extremely helpful and prompt in his responses and services provided."

"Ian is knowledgeable & meticulous. He explains things carefully & is friendly & approachable."

"Jason was polite and got straight on with the job. He had to fit a new part but ran through all my options clearly."

"your service tech was very knowledgeable and explained everything in detail"

"Quick efficient comprehensive explanation and advice."

"They were quick to respond to any questions I had and showed up when they said they would."

"When original on site investigation was done the gentlemen did not check too insure that a adapter was included with the unit that Robs Albertan replaced for me. My furnace installation is no completed."

"Tom and a supervisor came to service my furnace. I had a toilet bowl installed 1 1/2 years ago and the back tank was very loose. I asked if they (tom & his supervisor would look at it. They told me they would have to get a plumber to look at it.They said a person would come and have a look at it. They said he would come and give me an estimate which would be no charge and I could make a decision to have it repaired or not. Mathew came and had a look at the problem and said it was two screws under the tank that were loose. Within 30 seconds he had the screws tightened. Before he did this procedure he said I would be charged $140 for the service call or $120 for the service. I said I wanted neither at the time at which Mathew said it had to be one or the other. I am upset because Tom and his supervisor misled me and Mathew couldn't understand why they couldn't have told me what the problem was when they were here less than 2 hours ago. I have been a customer of yours for many years and I will think twice about calling for your service."

"Matthew did a good job."

"Jason answered all my humidifier questions, checked and tested my carbon monoxide alarm, and the thermostat batteries. Gave me some excellent tips regarding replacements including the furnace."

"Provided good service and answered all questions. However I was disappointed that there was only one type of thermostat to choose from."

"i believe that the length of the service time that the tech actually gave my furnace a good going over. not a lookie loo"

"Because the guy was very good"

"Ted and Ian were great. Very helpful and took the time to explain everything to me about the water heaters and the furnace"

"Allan provided excellent care and service with our two furnaces, and the installation of a new thermostat. Excellent client service."

"Very professional techcien"

"Tech was very friendly and helpful and got us back up and running"

"Matt was very knowledgable, personable and explained, so that I could understand."

"Jason arrived in the evening and after checking the furnace carefully let us know that another technician would be in to fix things the next day. Simon came fairly early on Saturday and reviewed the problem and diagnosed that more parts needed replacement but was not able to get the parts that day. He came back Monday adapt and did the work. Both men were polite, pleasant and helpful."

"Very personable and clean , freindly and knowlegable Technician"

"Russ does a through and careful examination of our system. I am hoping to get a call back on a problem we discussed. Margaret in the office is always pleasant and accommodating to our service requests."

"Clean, efficient, quick, explained what he was doing. Very satisfied"

"Explained everything to me ."

"The service and workmanship were excellent."

"Professional service in terms of expertise, thoroughness and respectful behaviour"

"prompt, friendly, skilled service!"

"Arrived when agreed. Did a good job of servicing furnace and provided information explaining what was done and what might be needed."

"Very professional extremely helpful with all questions"

"Simon's knowledge and expertise put me at ease."

"All went well and all seams to be ok"

"On time, friendly, helpful"

"Al was very informative and provided some advice for servicing. He was really approachable and friendly. He was efficient and service was done in a good time."

"I felt comfortable with the work done"

"Did research on my issue with team members."

"Were very happy with the furnace and installation and performance of the furnace. Rep and installers great to work with. However have not had a follow up visit since install of January this yearunderstood that should have happened a few weeks after install so when can we look forward to that? Also please remind us of the protocol/parameters of service calls under warranty. Please contact son Tom at 780-221-0898. Thanks!"

"Russ was friendly, professional, took his shoes off even though I told him he did not have to, answered my questions and explained the warranty to me. Russ deserves a raise in pay and recognition for the excellent job he does."

"The guys were very clean, courteous, efficient, knowledgeable"

"Straight forward service."

"It required 3 different trips o get it right , even though the repair was in a difficult part"

"Overall we were impressed with the service call. However, the solution presented to us was very complicated and did not cover the whole job as there were certain parts that would have to be done by another company."

"Timely, courteous, and got it done"

"On time, quick fix."

"Technician arrived on time and competently serviced my furnace!"

"- was able to book an annual service call quite soon - office staff were very professional service tech was on time and very professional"

"Such a kind and professional technician."

"Took care of request and needed service professionally"

"Very prompt, polite, efficient, professional."

"Knowledgeable man"

"All because of the service provided by Simon. He was very helpful and explained my options with respect to the replacement of my 9 year old condensate pump. H e even helped move some of my stuff away from his work area."

"because after 2 years of complaining, we got a guy in who fixed the problem..... turn up the gas !!!!!!!"

"The gentleman that was there was very help full"

"no problems, courteous"

"Arrived within the time slot and thoroughly looked at the furnace."

"Professional, friendly, explained things well."

"Adam arrived on time and performed our scheduled annual maintenance in an efficient and friendly manner. Adam also answered all of my questions satisfactorily and without hesitation."

"Very disappointed I was charged $700 plus service call to replace a mother board replaced in 2015. I know the boards only have one year warranty but paying over $800 for another replacement is unfair."

"Prompt service. Polite and helpful staff"

"I placed a service call and the service tech was able to replace and install a new hot water tank that same evening. Great service!"

"very good, friendly service and on time."

"Even with all my questions, Matt, Trent and Brandon were VERY professional and patient."

"very courteous and friendly, but didn't tell me that the water from draining the water tank spread all over the storage room floor until I came upon the mess."

"Very good at his work"

"-personable -thorough -answers questions fully -explains well"

"Very friendly technician. Very helpful and informative. Got the job done quickly."

"The young lad was very courteous but did not know about the steamer, he did contact the company learned to do things with it and I was able to help him too with what I knew ."

"Technician arrived in a timely manner, was courteous and did a good job."

"The service was great but it cost more than I would have expected"

"Informative"

"Courteous and efficient and knows his products. Respectful and highly professional!"

"Answered all our questions"

"Every time we have had the use of your services we have always been very pleased with your prompt and professional services."

"very professional team member and he kept me informed on what he was doing and how things were going"

"He was on time and did a great job."

"Simon was very thorough, explained things clearly, and fixed my AC!"

"Tom was here over an hour and so I felt he was checking the furnace thoroughly."

"Im very happy with the service."

"Arrived within the time frame initially specified and completed the work in a timely manner."

"Tom was very courteous and took his time to explain the work he did."

"They are very kindly and do very good job."

"Quick and knowledgeable"

"My questions were answered clearly; service was booked promptly and work was done well."

"On time. Friendly. Knowledgeable."

"Arrived very promptly. Was thorough in his check of our system. Very friendly to speak with."

"Paul serviced 2 furnaces and 2 AC units and answered any questions which I raised."

"I received a quote for a new furnace and air conditioner. The reason for a 9 is to see how your price compares to your competitors."

"Technician was on-time polite and friendly."

"We haven't used the AC's yet, so don't really know."

"It would have been better if I didn't need the service. This was a flaw the resulted in an inspection failure."

"Appt. was quick and easy and on time. The toilet replacement by Ronan was excellent."

"Matthew was very friendly and clearly explained what we would need to do to properly install a valve to prohibit back-up flooding. He suggested a couple of alternatives and was able to quickly install a flood-check valve in our floor drain."

"Excellent guys who were very thorough and explained things very clearly. Neat and tidy."

"Jason is a thorough guy. He explained everything to me."

"They seemed to have provide a good check on air conditioner and all aspects of the HVAC system...was a pleasant service tech>"

"He took the time to think it through and it was not easy to resolve. But in the end, the problem was fixed and now my furnace is back to normal. I am very happy."

"Friendly, fast, efficient and explained everything"

"Very professional, prompt and respectful"

"Eric was helpful and answered all our questions and trouble shooted our concerns."

"Work was performed quickly and professionally."

"They did their job properly."

"Was informed accurately of time of service. The technicians were friendly and efficient"

"Turned up ready to solve sump pump failure and worked quickly and efficiently. Was pleasant and informative."

"The only thing preventing a 10 is the overpriced filter for the furnace."

"I wish I would have known in advance the resources need for the technicians to perform their job."

"very helpful if asked question"

"All good informative and he put a new filter in the humidifier"

"Ian was very professional and knew what he was doing."

"Ally was very polite, professional and has good communication skills. He explained the entire process to me, provided me with options and answered all my questions thoroughly, in a manner I could understand (I know nothing about air conditioning but he answered my questions, at my level, without being condescending)"

"You were able to help me out right away, and James was very friendly, professional and thorough."

"I have always been imprseesed with the professionalism shown by the Technicians. This year, Paul was consistent with what we have seen in the past."

"The technician was professional, made me feel Like he was here to help us with our problem and kept us informed on what he was doing"

"Very knowledgeable technician. Answered all my questions. Very pleasant disposition."

"He explained in detail his findings, and gave us options to decide on a course of action."

"Conducted himself in a helpful manner, and inquired if we had any problems. Keenan also assisted in correcting a problem with regulating the temperature, and followed are request for a new filter."

"The tech was pleasant, respectful and very organized"

"The technician appointment was easy to schedule, the telephone updates for arrival were timely, the technician Allan arrived as promised, and he was professional and polite."

"Figured out the problem fast and did a good repair."

"Paul was very professional courteous and knowledgeable.. Did a great job and cleaned up after.."

"Consistent service with consistent personnel."

"the technician came in very polite and went right to work. Made sure I didn't have and concerns and was very neat in his work."

"From the time we chose Robs to the finished install we were very happy with the process. Sales and technicians very professional and knowledgeable."

"Efficient and friendly. Arrived on time. Reasonable wait time for maintenance."

"I always ask for Russ to do my air conditioning maintenance and furnace maintenance. He is respectful of my home, answers any questions I may have, gives me info as to what I should be doing and is very pleasant to deal with. He is always on time and the front office staff always phones when he is on his way. Margaret and Carlene are also very nice to deal with."

"Very professional appearance and knowledge"

"Very professional with good suggestions for cooling the house in summer"

"The furnace installation was done to our satisfaction, with the two new furnaces now functioning as they should. The work area was cleaned up and left nice and tidy afterward. Good job Trent, Matt, and Tristan!"

"Very friendly, informative and good service"

"The technician is extremely professional and does a very professional job, unlike some others who just gloss over the inspection."

"Technician was excellent. Did a thorough check and explained everything to me."

"Very pleasant and had no issues talking with him and asking various questions."

"On time as scheduled. Jason worked quickly and without any distractions."

"Have always had good service men come to my house and always respectful"

"Thoughtful. Very helpful. Provided options we had not considered; i.e., on demand hot water"

"As always Russ did through work to get the A/C unit ready for another season."

"Every thing that Ian checked, he kept me informed as he was going through my Systems Very informative (Give him 2 THUMBS Up )"

"Russ was very pleasant and found the problem right away and fixed it!"

"Very helpful"

"The job was done as required"

"He was courteous and efficient."

"On time arrival, tech explained what he found and was friendly and professional"

"Service provided in timely manner and successfully completed."

"Always receive excellent service. Great crew."

"missed replug one of the cable aftet testing that caused no heat at night. Night call center didn't passed the message. Call again in the morning and technician came to fix the problem."

"Very professional and Knowledgable"

"professional, knowledgeable, friendly"

"Allan is my favourite technician. As he is doing the annual cleaning, he explains what he is doing along the way, letting me know the condition of my a/c unit, and overall VERY professional and pleasant!"

"We were advised when the technician would arrive,he was on time, introduced himself, removed his outdoor shoes, went promptly to work, advised of everything he did and anything we should know. Did not leave any mess and was very professional."

"Explained things, efficient"

"Technician's cleaning pump did not work. Everything else was fine and the tech found and corrected an undiscovered gas leak in the Navien unit."

"Jason was very professional and answered all my questions"

"Russ was on time, courteous and efficient. Excellent service."

"Russ was on time, courteous and efficient. Excellent service."

"nothing specific"

"He explained all the options."

"Excellent service, the only thing I'd suggest is to let people know while booking, that payment will be expected by the technician at the time of the appointment."

"Paul was on time, did his job, and answered a couple of questions I had."

"The technician was very knowledgeable and very professional."

"always friendly reliable service"

"I used the online appointment request for next day service. First thing the next morning I received an email that a technician would arrive by 8:30. Alain arrived on time and fixed my leaky faucet without any issues. Wonderful service! I was very pleased. Do not hesitate using this company????"

"the Technicians were on time, efficient, and knowledgeable."

"Everything was fast and efficient"

"Jason was easy to deal with and the staff was proactive in keeping me informed"

"It was urgent and the plumber came within 40 minutes"

"Paul arrived on time, wore his shoe covers, was very thorough in explaining everything he did, and cleaned up after himself."

"The service tech was on time and very helpful and was able to solve my problem quickly"

"Excellent service, efficient and on time. Technician was friendly and helpful."

"Detail"

"Tech was courteous and efficient"

"Technician did great work. Kept me Appraised"

"Very professional, knowledgeable and polite."

"THE SERVICE PERSON WAS VERY PROFESSIONAL."

"Prompt service, quick and friendly"

"Service was good but we were told we would get a 30 minute warning prior to arrive but this did not happen. Service tech just shrugged it off when mentioned."

"Adam is a super tech. He explains and show all aspect of the service. Very polite."

"Ally was professional and not using hard sales tactics - informative with knowledgeable recommendations"

"Chris examined and cleaned more items than any other technician that has serviced my furnace"

"Matthew arrived on time and was and honest and knowledgeable ."

"Excellent service, friendly, professional, quick, clean, effective. A bit expensive."

"The only reason that I didn't give a 10 for this question was because the technician didn't have access to a parts source until the following Monday, so we were without a furnace until then. I don't know if my situation was that rare it hadn't come up before or if the suppliers are never available on Saturdays, but it might be worth checking out if it hasn't been already. I just lucky a couple of space heaters were all I needed. The tech made every effort he could."

"Chris not only gave me advice on a problem with my furnace but called later to confirm warranty information."

"Prompt according to agreed time; polite; quietly efficient."

"Very happy with service."

"100% service."

"From Margaret in the office reminding me its time for my annual service to the tech that came to the house - the service is very professional."

"Jason went right to work and completed the process without problems. Nice when that happens. He is a very pleasant person too."

"Very personable technician. Matthew cleaned up after himself. Explained whar the problem was."

"Quick service"

"Tech was pleasant, efficient and helpful, including rectifying an issue I didnt even know I had."

"Knowledgeable, efficient, and clean"

"Very professional excellent service"

"Always great service. Just that you came at the end of the two hour window."

"The job was done quickly and efficiently."

"Service was quick and work was done proerly"

"Technician explained items, advised of things that should be done."

"Quick and efficient resolution of problem on the roof."

"Service was good just no call before day of service."

"he was on time and solved the problem very efficiently"

"Prompt, friendly and did a great job!!!"

"very courteous and professional"

"Prompt service, considering called the same day. Able to remedy the situation."

"Ted was very knowledgeable and easliy answered all my questions. I had the quote in my hands before he left, which was a pleasant surprise"

"Good Customer Service, On time,"

"Technician arrived within an hour of me placing the service call even though this wasn't an emergency situation. He was friendly, efficient and fixed the problem quickly."

"quick, on-time, thorough, pictures of fan's dust condition and advice"

"Very nice man and did his job well and left every thing clean and I was glad he checked the humidifier as I forgot to ask him and it certainly needed a new filter and it made a big difference."

"Always good. Ted your sales person is excellent also."

"Very knowledgeable"

"Quick service"

"very good service"

"The technician was very professional and courteous. Very knowledgeable. We have used your service for a couple of years now and will continue to do so and recommend your company. Thank you."

"Weve just paid over $1200 for 2 visits to replace our shower fixtures and detect a leak. I told the plumbe where exactly the leak probably was but he didnt listen, and it was the last place he looked. He did replace the shower controller but nothing else and now were left with an unusable shower and 100s of dollars of damage to drywall and tiles. He recommended that we get a tile guy and drywaller to fix the damage."

"He arrived on time and was very courteous."

"Courteous prompt service"

"tECH WAS VERY THOUGH EXPLAIN HOW NEW WORKS DIFFERENTLY THEN THE OLD STYLE"

"Professional & Quick & Neat"

"Quick, efficient service."

"Professional & reliable !!"

"I was able to make an appointment within a day's notice. The technician (Chris) was very professional and knowledgeable. He was very helpful."

"Very pleasant and helpful service men - came on time and did 2 great jobs"

"Good service, Only one item Technician did not bring filter for furnace and said he would drop one off but it hasn't occurred. Is there a time frame when it would arrive"

"Very professional came within the time frame and not late."

"The technician couldnt figure out why the furnace wasn't working. Even though he had determined at first, there was a slight leak, he asked me what i wanted replaced. He replaced the thermocouple becuase i said maybe thats the problem. Thermocouple was replaced and furnace was lit. The smell of leaky gas never went away. We shut off furnace for a while and used electric heaters. 3 months later i called them again...paid another serbice charge and this time yhe tech determined it was gas leak. I paid another 264.00 on top of 171.15 +131.25 and now furnace is running fine. I feel i got ripped off. Whenever i call to discuss charges, iam placed on a never ending hold and i hang up after 40 mins because i have to go back to work."

"Came on time, was friendly, courteous and brought his own shoe covering."

"They did a good job"

"There was an assessment done, however the actual problem couldn't be solved due to weather conditions."

"Very expensive, Too expensive"

"Simon was courteous, professional, quick, and personable."

"Jason S was knowledgeable and explained any questions that we had!"

"Very courteous, informative and helpful."

"Al Parent was friendly and thoroughly explained everything he was going to do."

"He was on time, efficient and answered my questions"

"Technical was early for appt. explained everything he did, made sure area around the furnace was clean."

"My furnace was not working properly on Feb. 16. I call Rob's Albertan the early next morning. Technician was at the house shortly after 9 am."

"Great guy"

"We spent 5 days without hot water. The first day we called the tech didn't come because our turn in line didn't come up until after dark and he said he didn't have a flashlight. Then we got put over to Monday but instead of going to the front of the line we got put to the back for that day. Then we got put off until the next day and was told it was because they need special equipment that their usual techs don't have."

"condensate pump option not covered on service contract"

"Very personable, courteous, honest"

"Technition was very professional and honest"

"The reason : the initial delay & postpoment"

"Simon was efficient, thorough and knowledgeable. He was friendly and openly shared his expertise."

"Can't think of anything that was bad. Jason brought the filter the following day and left it in the backyard, by the BBQ, as promised. About #3, my hot water tank is with your sister company, and that's probably going to remain that way. About #4, I'm not the kind of person to go around and make recommendations. About #10, your sister company probably offers the same pricing and I haven't compared with other companies, so I can't answer in the 1 - 10 range."

"We had multiple visits for the same issue with only partial success."

"Your technicians are exceptionally good and polite"

"The technician arrived within the time frame promised and was efficient in providing the service."

"Paul was very professional, he was clean well presented and all his tools were organized so that he didnt have to go back and forth to his van. He took the time to explain the different components of my furnace to me and was very polite."

"Adam repaired furnace"

"When I had questions Jason took the time to answer me"

"First rate from the staff arranging service around my schedule to the technician, Simon, who arrived on time, sorted the problem, got the required parts from his truck and fixed our furnace on the coldest day of the year."

"He was pleasant, honest and very thorough"

"Thomas was friendly , attentative and knowledgable. He did a really good job and this is consistent to all our other experiences with Rob's which is why we keep going back. Thankyou"