Rob's Albertan Service Experts Reviews

"Ian is the most professional, talented technician and wonderful technician that has ever serviced my furnace and air conditioner over the past many years. Rob's Albertan should be very thankful that such an employee with Ian's professional ability and personality is on staff with them. To be truthfulit is only because of the incredible service that I have received in my home from Ian that I continue to have Rob's Albertan service my home. I know that I would not be able to find any one as responsible and competant with his skills to trust working in my home like I have grown accustomed to. Ian explains absolutely everything to me as his customerso that I am well informed in what the problem ishow things should work and how he is going to fix it. Ian has integrity and is honest and thorough in his evaluation to resolve the problem that may be occurring. Thank you for having such an employee like Ian on staff to take care of customers like myself. My comments to management would be to take VERY good care of great employees like Ianas this is "the company"and Rob's Albertan is only as good as these amazing technicians that work long hours in all sorts of climates to keep our homes warm in the winter and cool in the summer. Without wonderful staff like IanI personally would take my business elsewhere. As long as Ian is a part of Rob's AlbertanI will continue to direct my business to the company. Thank you!!! Sincerely, Bev McLeod"

"Your employee found the cause of the frozen hot water line."

"Professional service"

"He was very good and friendly"

"Got a call that they were coming. He gave me the options along with the estimated cost for each, and explained what the situation was with my current setup. He let me know of the crumbling wood under the counter and an approximate timeframe to get it fixed, and some recommendations on how to go about it. Let me know what he was doing and how long it would take."

"Plesant and competent service"

"Fast and efficient"

"extremely prompt service"

"I didnt expect that an on call tech could help since 2 techs had been out three days previously for the same frozen venting on roof problem. He actually was able to go up on roof though and restore our hot water!!!"

"Consultant was very helpful. Explained process well, how ACs work, made suggestions"

"The technician arrived on time (and at one of the earliest time he could) and was quick and efficient in tuning up the furnace. He offered information on a new hot water heater. And was gone in a timely fashion allowing me to continue on to work."

"Excellent response, clean workspace, pleasant demeanor and took time to listen."

"I am still waiting for the call back regarding the scheduling of an install of a new controller as mine had to have the humidifier function disabled. I know a part may have needed to be ordered and that service got very busy with the cold snap, but I was hoping for some info."

"Pleasant technician explained service"

"tried hard to fix problem"

"The technician and consultant were friendly and knowledgeable. Not only was my issue resolved, but all my many, many questions were answered and I was given a good education on everything furnaces."

"everything was great. He called prior to arriving. was very curtious and polite."

"Wish I could remember my technician's name because he was very nice and we appreciated his service. He was a very heavy set young fellow if that helps with his identification."

"Our furnace went out on one of the coldest days and other companies had 2 day wait times and your company had a cancellation and came out within 4 hours. The company that installed the furnace would not come out for a day."

"Very friendly and explained everything thoroughly."

"Nick was friendly. He took his boots off at the door and explained what he looked at."

"In the end, everything was completed and my furnace works properly. However, the tech came, repaired the furnace, basically just a cleaning and tune up. However, right after the tech left, my furnace would not turn on again. After a call, the tech came back, and cleaned a couple more items. He did admit that he should have cleaned them the 1st time he was there."

"He was very professional and very quick with the job very pleasant as well"

"On time, efficient"

"Extremely quick,efficient service."

"Fast, friendly service. Took time to explain the problem, options for fixing and costs."

"Although the water heater we had installed is working fine, the service experience wasnt good. While doing the installation the technician turned off the gas to our furnace and failed to turn it back on. I called immediately when I realized the furnace wasnt working, it took 3 follow up calls over 4 hours to get someone back to the house to determine the problem and fix it. I talked to 3 different representatives over the phone and had to explain the issue to each: in the end it was the after hours service guy who fixed the furnace, even though I had called shortly after lunch."

"Prompt service. Informed and well spoken techs. Explained issue well"

"He was courteous, fast and new his stuff."

"Russ checked and found that the problem with the garage heater was still under warranty. He was able to fix the issue that day and also noticed a slight gas leak in the garage which Jon was able to fix right away. Jon was there to clear a clogged drain and installed a part to make the cleaning easier in the future which I thought was more forward thinking than just doing the minimum. It turned out to be very fortunate they were both there at the same time."

"You are awesome"

"Prompt service, great checkup and follow up same day on issues found to fix."

"When I called on Christmas Eve a real person answered the phone. I was called back very soon after by the tech Chris. He said he was on his way, and was here within half an hour even though it was Christmas Eve. He was very knowledgeable and friendly. Thank you Chris!"

"Service Tech was very professional and helpful."

"Technician was very professional. Able to quickly solve our issue"

"It was a late night call and the problem was fixed quickly."

"Prompt, friendly, informative"

"`friendly and thorough"

"we always expect and get great service"

"Seemed to be quite knowledgeable"

"Seemed fine at the time"

"Quick response , pleasant tech , great job"

"Ryan provided exceptional service."

"Easy appointment set up and friendly staff"

"Excellent service"

"Arrived on time went right to work."

"The service for the furnace was very good. However I found it strange to have a sales rep (Ted) show up part way through the appointment and stay afterward to complete a survey. This seemed unnecessary and intrusive."

"Paul was on time, courteous and professional."

"Your repair guy (sorry I forgot his name) arrived a little before the 9:00 pm time I was given. He did the repair, answered my questions and was gone before 10:00 pm."

"Simon was very knowledgable and experienced and easy to talk with. Following his installing the pump we had a discussion about getting a humidifier installed. As a result I will be expecting him to install one Dec 12th (8-10 am)."

"Jon was very professional and friendly. work was scheduled and finished quickly."

"Russ went out of his way to explain a few things, very professional"

"As always the service person was professional and got the job done quickly"

"Good work very friendly and did not do things that did not need to be done"

"Very professional and knowledgeable."

"Response time was excellent and the technician went above and beyond investigating the problem and finding a solution."

"For a $681 to replace a toilet, it was too late (since the technician had installed it) to request a change as the cistern and the toilet were colour mismatched (the former was off-white/cream and the later white)? For this price one would assume that Rob's (a quality service provider with premium pricing) would make sure they installed an item that was colour appropriate in this regard. The rest of the service was as per normal (we are long term customers of Rob's), very well carried out and the toilet works well. Thanks but the above mentioned is also disappointing considering the price--quality all around is expected in this regard."

"Technician found the problem, explained it and fixed it. He was also friendly, knowledgeable, and respectful of the tenant and the tenant's home. That is very important. Want to add that the agent who booked this appointment was one of the better staff I have dealt with at Rob's Albertan (customer since 2009). I called after hours, on November 27, 2019, around 9 pm."

"efficent helpful"

"Technician was informative and presented options well. Job was done quick and efficiently."

"The technician was very courteous and informative. He explained all things and suggested what needs to be done eventually in the future. He completed the work in a timely manner."

"Paul was very thorough and took his time to check everything."

"I forgot the technicians name, but he was terrific. Efficient and very nice."

"The gentleman who came to my home deserves a 10 rating...he explained how the problems we had could be fixed... He answered all questions thoroughly, spent a lot of time here and thought through the problems we had with the initial installation. The reason for the low rating is because we can't even consider the fixes he proposed until we know what it will cost. This means we also can't contact our condo board to see if they would give approval until we know what we might want to do...so we don't even know what to ask for approval for. I am frustrated that we are sitting here in limbo waiting for your company to contact us with a quote on the work...how long could that actually take?? The lack of follow through and communication from the company is the reason for the rating...it is NOT a reflection on the service person who came to my home"

"Prompt response. Very pleasant and explained problem well"

"Personable and helpful"

"I had a question about the thermostat. He had no idea. Almost like heDenver seen one before. I definitely knew how to operate it better than he did. I googled my ? When he left and figured it out on my on. Overall he was not nearly as knowledgeable as the other service men you have sent out"

"Technician made me feel as if I was bothering him, comments like 'I almost made it home when I got the call. Also, didn't give all the details so we could make an informed decision on the choice of thermostat."

"Your expert was not good service mammer for customer. He was not deal for customer."

"Russ persisted until he solved the problem. Great work Russ!"

"He was knowledgeable, speedy and had the parts with him."

"Knowledgeable and pleasant. Interested in providing service based on what the customer wants."

"Technician was on time, and took the time needed to troubleshoot our problem."

"The information the initial sales person gave me was incorrect. He said an air conditioner could go in my living room or my bedroom in our condo. We ordered an air conditioner for each room. Having my bedroom air conditioned was the most important thing for me, as I spend a lot of time confined to my bed due to illness and have 2 fans running in the room to keep me cool. He also said if we wanted to go to just one unit in the living room it would keep the entire condo cool. He explained how the unit would be installed and said the wiring would go through a dropped ceiling area and then through the walls and not be seen. When the installers came, they said that it was impossible to put an air conditioner in my bedroom and had no idea why the sales person would have told me that. They did say that one unit in the living room would keep the entire condo cool, including my bedroom as long as the door was open. They also said that the way the sales person said the unit could be installed was also impossible - the wiring would have to run on the outside of the walls at the ceiling level, but that they could cover the wires with a plastic cap. They did a good job installing it, however, they did not have enough of the plastic cap or cover to finish the job and promised to come on a later date to install it - they have never come back. Neither the sales person, nor the installers told us that water would leak/drip out of the pipe. They also must not have noticed that directly below us is the patio for the common area. As we did not know any water would drip out, we were surprised to get an angry letter from our condo board saying that water had been dripping onto the common area patio, had created green mold there and that we were responsible for cleaning up the patio and finding a solution to the problem. We spent many hours and cleaning products trying to repair the staining to the patio and then spent a lot of money on a decorative pot and fake plant for the pot, to catch the water, which we now go and monitor and empty. The air conditioning unit makes almost no difference in my bedroom unless we set the temperature so low that the living room/kitchen area are freezing cold. I still run 2 fans in my bedroom (which causes me to get more dry eyes and skin) especially when sick. The reason we wanted the air conditioner was for me when I'm sick and confined to my room - it is useless for this. No one has ever come back with the cap/track thing to finish the job. The sales person had said he would contact us, by phone, after the job to ensure we were satisfied - we have never heard back from him. Our condo board is far from happy with us, and having to spend the money on the pot and plant - and then monitor it and empty it, is a pain in the butt and an unexpected problem and cost. Overall - this purchase feels like a waste of our money. Your initial sales person obviously does not understand your product - what it will do, how it is installed, customer service after installation. Unfortunately I spent most of the summer very sick - confined to my still too hot bedroom, and could not contact you before this. I would never recommend you, your product to anyone."

"He was super friendly, clearly knew what he was doing, asked a lot of questions pertaining to what was happening with our furnace regarding the problem he was trying to resolve, courteous, knowledgeable and on time."

"Competent & timely service provided by both Adam & Chris."

"One time arrival, focus on needs, polite, friendly."

"The technician delved into the problem and found what was wrong."

"The problem was not solved. We are out of town and my sister who is from BC is left with no hot water. The tankless system put in by this company has been nothing but a problem breaking down every year despite it being serviced every year by you."

"Your service guy was very knowledgeable and very nice"

"VERY PLEASED WITH SERVICE,PROMPTNESS AND KNOWLEDGE"

"The technician was on time, friendly and knowledgeable. He was able to diagnose the problem(s) with our furnace and recommended replacement. He also had a salesman (Matt) come to the house to provide a quote on a replacement furnace. Matt assured us that the new model would be the best option. Both of these gentlemen were professional and knowledgeable during this process."

"Friendly and knowledgeable and polite."

"The technician was efficient, professional andknowledgeable"

"The person was very nice and helpful"

"He was awesome; very friendly and kept me in the loop with everything being done"

"Nice email reminder, set up appointment ahead and called before arrival I'd have forgotten about the service if not reminded by you. Unfortunately, the technician dd not provide details about the work done. I trust that all needed to be done were done? Better communication on site would have been nice. I guess it depends on the technician one gets each time. Oh well."

"Very prompt arrived at 8 am, very clean, good advise."

"I feel I was way over charged for the service. 200+ to change a filter, really!!!"

"All employees were on time, knowledgeable and courteous."

"I always receive excellent service from Rob's Albertan."

"see below"

"very courteous..explained everything he ha to do and why it was necessary"

"Took the time listened to what I had to say"

"Good job. Explained things well. Showed up on time."

"I am a returning customer. Booking our appointment with Karleen was seamless. Alain arrived on time. He is very friendly and knowledgeable. He was efficient. Gave us tips on how to use the new faucet so we don't break it again."

"Paul was very thorough. He checked the furnaces from top to bottom. He was polite."

"I felt very conferrable with the repair man, I knew that I could trust him"

"Russ was very thorough and pointed out things I could do to improve furnace performance."

"The appointment went without any complications; the technician was professional and efficient."

"Professional, knowledgeable, and efficient."

"Allan is always amazing at what he does, fully committed to the client and to the client experience. Allan would be rated at 20, but the scale only goes to 10. This is the 6th year that he has been in our home doing the annual service inspection and we look forward to all of his visits. thank you for you commitment to excellence"

"Very pleasant; was able to answer my questions, left the area very neat, even had slippers with him to wear in my house."

"He explains everything what he is doing and how the furnace looks and functioning."

"Efficient, knowledgeable and on time service."

"Pleasant manner and able to troubleshoot the problem. Knew when to call Rinnai for assistance."

"very friendly and helpful"

"Above and beyond service and repair planning by the technician."

"Friendly, came early. Explained what he did. Put his booties on , which I appreciated."

"because he was excellent"

"Experienced, knowledgable, skilled, and efficient technician. Work completed in a timely fashion."

"Technician came on time. Knew what he was doing. Explained things. Polite and courteous."

"I got a quick response and I didn't need to be cold."

"Ian was extremely helpful and prompt in his responses and services provided."

"Ian is knowledgeable & meticulous. He explains things carefully & is friendly & approachable."

"Jason was polite and got straight on with the job. He had to fit a new part but ran through all my options clearly."

"your service tech was very knowledgeable and explained everything in detail"

"Quick efficient comprehensive explanation and advice."

"They were quick to respond to any questions I had and showed up when they said they would."

"When original on site investigation was done the gentlemen did not check too insure that a adapter was included with the unit that Robs Albertan replaced for me. My furnace installation is no completed."

"Tom and a supervisor came to service my furnace. I had a toilet bowl installed 1 1/2 years ago and the back tank was very loose. I asked if they (tom & his supervisor would look at it. They told me they would have to get a plumber to look at it.They said a person would come and have a look at it. They said he would come and give me an estimate which would be no charge and I could make a decision to have it repaired or not. Mathew came and had a look at the problem and said it was two screws under the tank that were loose. Within 30 seconds he had the screws tightened. Before he did this procedure he said I would be charged $140 for the service call or $120 for the service. I said I wanted neither at the time at which Mathew said it had to be one or the other. I am upset because Tom and his supervisor misled me and Mathew couldn't understand why they couldn't have told me what the problem was when they were here less than 2 hours ago. I have been a customer of yours for many years and I will think twice about calling for your service."

"Matthew did a good job."

"Jason answered all my humidifier questions, checked and tested my carbon monoxide alarm, and the thermostat batteries. Gave me some excellent tips regarding replacements including the furnace."

"Provided good service and answered all questions. However I was disappointed that there was only one type of thermostat to choose from."

"i believe that the length of the service time that the tech actually gave my furnace a good going over. not a lookie loo"

"Because the guy was very good"

"Ted and Ian were great. Very helpful and took the time to explain everything to me about the water heaters and the furnace"

"Allan provided excellent care and service with our two furnaces, and the installation of a new thermostat. Excellent client service."

"Very professional techcien"

"Tech was very friendly and helpful and got us back up and running"

"Matt was very knowledgable, personable and explained, so that I could understand."

"Jason arrived in the evening and after checking the furnace carefully let us know that another technician would be in to fix things the next day. Simon came fairly early on Saturday and reviewed the problem and diagnosed that more parts needed replacement but was not able to get the parts that day. He came back Monday adapt and did the work. Both men were polite, pleasant and helpful."

"Very personable and clean , freindly and knowlegable Technician"

"Russ does a through and careful examination of our system. I am hoping to get a call back on a problem we discussed. Margaret in the office is always pleasant and accommodating to our service requests."

"Clean, efficient, quick, explained what he was doing. Very satisfied"

"Explained everything to me ."

"The service and workmanship were excellent."

"Professional service in terms of expertise, thoroughness and respectful behaviour"

"prompt, friendly, skilled service!"

"Arrived when agreed. Did a good job of servicing furnace and provided information explaining what was done and what might be needed."

"Very professional extremely helpful with all questions"

"Simon's knowledge and expertise put me at ease."

"All went well and all seams to be ok"

"On time, friendly, helpful"

"Al was very informative and provided some advice for servicing. He was really approachable and friendly. He was efficient and service was done in a good time."

"I felt comfortable with the work done"

"Did research on my issue with team members."

"Were very happy with the furnace and installation and performance of the furnace. Rep and installers great to work with. However have not had a follow up visit since install of January this yearunderstood that should have happened a few weeks after install so when can we look forward to that? Also please remind us of the protocol/parameters of service calls under warranty. Please contact son Tom at 780-221-0898. Thanks!"

"Russ was friendly, professional, took his shoes off even though I told him he did not have to, answered my questions and explained the warranty to me. Russ deserves a raise in pay and recognition for the excellent job he does."

"The guys were very clean, courteous, efficient, knowledgeable"

"Straight forward service."

"It required 3 different trips o get it right , even though the repair was in a difficult part"

"Overall we were impressed with the service call. However, the solution presented to us was very complicated and did not cover the whole job as there were certain parts that would have to be done by another company."

"Timely, courteous, and got it done"

"On time, quick fix."

"Technician arrived on time and competently serviced my furnace!"

"- was able to book an annual service call quite soon - office staff were very professional service tech was on time and very professional"

"Such a kind and professional technician."

"Took care of request and needed service professionally"

"Very prompt, polite, efficient, professional."

"Knowledgeable man"

"All because of the service provided by Simon. He was very helpful and explained my options with respect to the replacement of my 9 year old condensate pump. H e even helped move some of my stuff away from his work area."

"because after 2 years of complaining, we got a guy in who fixed the problem..... turn up the gas !!!!!!!"

"The gentleman that was there was very help full"

"no problems, courteous"

"Arrived within the time slot and thoroughly looked at the furnace."

"Professional, friendly, explained things well."

"Adam arrived on time and performed our scheduled annual maintenance in an efficient and friendly manner. Adam also answered all of my questions satisfactorily and without hesitation."

"Very disappointed I was charged $700 plus service call to replace a mother board replaced in 2015. I know the boards only have one year warranty but paying over $800 for another replacement is unfair."

"Prompt service. Polite and helpful staff"

"I placed a service call and the service tech was able to replace and install a new hot water tank that same evening. Great service!"

"very good, friendly service and on time."

"Even with all my questions, Matt, Trent and Brandon were VERY professional and patient."

"very courteous and friendly, but didn't tell me that the water from draining the water tank spread all over the storage room floor until I came upon the mess."

"Very good at his work"

"-personable -thorough -answers questions fully -explains well"

"Very friendly technician. Very helpful and informative. Got the job done quickly."

"The young lad was very courteous but did not know about the steamer, he did contact the company learned to do things with it and I was able to help him too with what I knew ."

"Technician arrived in a timely manner, was courteous and did a good job."

"The service was great but it cost more than I would have expected"

"Informative"

"Courteous and efficient and knows his products. Respectful and highly professional!"

"Answered all our questions"

"Every time we have had the use of your services we have always been very pleased with your prompt and professional services."

"very professional team member and he kept me informed on what he was doing and how things were going"

"He was on time and did a great job."

"Simon was very thorough, explained things clearly, and fixed my AC!"

"Tom was here over an hour and so I felt he was checking the furnace thoroughly."

"Im very happy with the service."

"Arrived within the time frame initially specified and completed the work in a timely manner."

"Tom was very courteous and took his time to explain the work he did."

"They are very kindly and do very good job."

"Quick and knowledgeable"

"My questions were answered clearly; service was booked promptly and work was done well."

"On time. Friendly. Knowledgeable."

"Arrived very promptly. Was thorough in his check of our system. Very friendly to speak with."

"Paul serviced 2 furnaces and 2 AC units and answered any questions which I raised."

"I received a quote for a new furnace and air conditioner. The reason for a 9 is to see how your price compares to your competitors."

"Technician was on-time polite and friendly."

"We haven't used the AC's yet, so don't really know."

"It would have been better if I didn't need the service. This was a flaw the resulted in an inspection failure."

"Appt. was quick and easy and on time. The toilet replacement by Ronan was excellent."

"Matthew was very friendly and clearly explained what we would need to do to properly install a valve to prohibit back-up flooding. He suggested a couple of alternatives and was able to quickly install a flood-check valve in our floor drain."

"Excellent guys who were very thorough and explained things very clearly. Neat and tidy."

"Jason is a thorough guy. He explained everything to me."

"They seemed to have provide a good check on air conditioner and all aspects of the HVAC system...was a pleasant service tech>"

"He took the time to think it through and it was not easy to resolve. But in the end, the problem was fixed and now my furnace is back to normal. I am very happy."

"Friendly, fast, efficient and explained everything"

"Very professional, prompt and respectful"

"Eric was helpful and answered all our questions and trouble shooted our concerns."

"Work was performed quickly and professionally."

"They did their job properly."

"Was informed accurately of time of service. The technicians were friendly and efficient"

"Turned up ready to solve sump pump failure and worked quickly and efficiently. Was pleasant and informative."

"The only thing preventing a 10 is the overpriced filter for the furnace."

"I wish I would have known in advance the resources need for the technicians to perform their job."

"very helpful if asked question"

"All good informative and he put a new filter in the humidifier"

"Ian was very professional and knew what he was doing."

"Ally was very polite, professional and has good communication skills. He explained the entire process to me, provided me with options and answered all my questions thoroughly, in a manner I could understand (I know nothing about air conditioning but he answered my questions, at my level, without being condescending)"

"You were able to help me out right away, and James was very friendly, professional and thorough."

"I have always been imprseesed with the professionalism shown by the Technicians. This year, Paul was consistent with what we have seen in the past."

"The technician was professional, made me feel Like he was here to help us with our problem and kept us informed on what he was doing"

"Very knowledgeable technician. Answered all my questions. Very pleasant disposition."

"He explained in detail his findings, and gave us options to decide on a course of action."

"Conducted himself in a helpful manner, and inquired if we had any problems. Keenan also assisted in correcting a problem with regulating the temperature, and followed are request for a new filter."

"The tech was pleasant, respectful and very organized"

"The technician appointment was easy to schedule, the telephone updates for arrival were timely, the technician Allan arrived as promised, and he was professional and polite."

"Figured out the problem fast and did a good repair."

"Paul was very professional courteous and knowledgeable.. Did a great job and cleaned up after.."

"Consistent service with consistent personnel."

"the technician came in very polite and went right to work. Made sure I didn't have and concerns and was very neat in his work."

"From the time we chose Robs to the finished install we were very happy with the process. Sales and technicians very professional and knowledgeable."

"Efficient and friendly. Arrived on time. Reasonable wait time for maintenance."

"I always ask for Russ to do my air conditioning maintenance and furnace maintenance. He is respectful of my home, answers any questions I may have, gives me info as to what I should be doing and is very pleasant to deal with. He is always on time and the front office staff always phones when he is on his way. Margaret and Carlene are also very nice to deal with."

"Very professional appearance and knowledge"

"Very professional with good suggestions for cooling the house in summer"

"The furnace installation was done to our satisfaction, with the two new furnaces now functioning as they should. The work area was cleaned up and left nice and tidy afterward. Good job Trent, Matt, and Tristan!"

"Very friendly, informative and good service"

"The technician is extremely professional and does a very professional job, unlike some others who just gloss over the inspection."

"Technician was excellent. Did a thorough check and explained everything to me."

"Very pleasant and had no issues talking with him and asking various questions."

"On time as scheduled. Jason worked quickly and without any distractions."

"Have always had good service men come to my house and always respectful"

"Thoughtful. Very helpful. Provided options we had not considered; i.e., on demand hot water"

"As always Russ did through work to get the A/C unit ready for another season."

"Every thing that Ian checked, he kept me informed as he was going through my Systems Very informative (Give him 2 THUMBS Up )"

"Russ was very pleasant and found the problem right away and fixed it!"

"Very helpful"

"The job was done as required"

"He was courteous and efficient."

"On time arrival, tech explained what he found and was friendly and professional"

"Service provided in timely manner and successfully completed."

"Always receive excellent service. Great crew."

"missed replug one of the cable aftet testing that caused no heat at night. Night call center didn't passed the message. Call again in the morning and technician came to fix the problem."

"Very professional and Knowledgable"

"professional, knowledgeable, friendly"

"Allan is my favourite technician. As he is doing the annual cleaning, he explains what he is doing along the way, letting me know the condition of my a/c unit, and overall VERY professional and pleasant!"

"We were advised when the technician would arrive,he was on time, introduced himself, removed his outdoor shoes, went promptly to work, advised of everything he did and anything we should know. Did not leave any mess and was very professional."

"Explained things, efficient"

"Technician's cleaning pump did not work. Everything else was fine and the tech found and corrected an undiscovered gas leak in the Navien unit."

"Jason was very professional and answered all my questions"

"Russ was on time, courteous and efficient. Excellent service."

"Russ was on time, courteous and efficient. Excellent service."

"nothing specific"

"He explained all the options."

"Excellent service, the only thing I'd suggest is to let people know while booking, that payment will be expected by the technician at the time of the appointment."

"Paul was on time, did his job, and answered a couple of questions I had."

"The technician was very knowledgeable and very professional."

"always friendly reliable service"

"I used the online appointment request for next day service. First thing the next morning I received an email that a technician would arrive by 8:30. Alain arrived on time and fixed my leaky faucet without any issues. Wonderful service! I was very pleased. Do not hesitate using this company????"

"the Technicians were on time, efficient, and knowledgeable."

"Everything was fast and efficient"

"Jason was easy to deal with and the staff was proactive in keeping me informed"

"It was urgent and the plumber came within 40 minutes"

"Paul arrived on time, wore his shoe covers, was very thorough in explaining everything he did, and cleaned up after himself."

"The service tech was on time and very helpful and was able to solve my problem quickly"

"Excellent service, efficient and on time. Technician was friendly and helpful."

"Detail"

"Tech was courteous and efficient"

"Technician did great work. Kept me Appraised"

"Very professional, knowledgeable and polite."

"THE SERVICE PERSON WAS VERY PROFESSIONAL."

"Prompt service, quick and friendly"

"Service was good but we were told we would get a 30 minute warning prior to arrive but this did not happen. Service tech just shrugged it off when mentioned."

"Adam is a super tech. He explains and show all aspect of the service. Very polite."

"Ally was professional and not using hard sales tactics - informative with knowledgeable recommendations"

"Chris examined and cleaned more items than any other technician that has serviced my furnace"

"Matthew arrived on time and was and honest and knowledgeable ."

"Excellent service, friendly, professional, quick, clean, effective. A bit expensive."

"The only reason that I didn't give a 10 for this question was because the technician didn't have access to a parts source until the following Monday, so we were without a furnace until then. I don't know if my situation was that rare it hadn't come up before or if the suppliers are never available on Saturdays, but it might be worth checking out if it hasn't been already. I just lucky a couple of space heaters were all I needed. The tech made every effort he could."

"Chris not only gave me advice on a problem with my furnace but called later to confirm warranty information."

"Prompt according to agreed time; polite; quietly efficient."