Rob's Albertan Service Experts Reviews

"Ian was very friendly and took care in his inspection, assessment and fix."

"No one showed up. You dont need business"

"Very efficient and checked things out before leaving"

"The technician identified the needs and delivered the orders and installed the UV light."

"very professional"

"Fast service and quality work"

"Lacking knowledge of the systems you sell"

"Solved all my questions."

"Nobody showed up and when I called to reschedule, I was told there was no appointment in the system for today. And yet I received a survey asking what I think of the service. Your company looks like the left hand doesnt know what the right hand is doing."

"Technician did a good job! Would give them a 10. Not happy with having to pay 10 percent more than last year because I paid ahead in full. Extra $28 plus GST. Would possibly cancel my plan, but I want to continue with it as I want the warranty. If I had a good and reasonably priced warranty I would likely go past the ten year mark. Called Rob's and no one returned my call with my concerns about paying more than monthly payments offered of $284 then $312 I had to pay. Makes no sense and doesn't sit right."

"Dustin was very professional & knowledgeable in doing the repair."

"Professional Service, quick and clean"

"Did the maintenance well ."

"As always, the service has been excellent. The techs are in and out, keeping everything clean, working very efficiently, pick up behind themselves, speak & understand English and are very non-invasive."

"The CS rep booked the appointment with the mentality of "the guy will answer your questions when he arrives". I took the day off to be available for a guy that never showed. Instead I got a call where the guy gave me a phone quote without seeing what was involved. The actual quote came late at night the following day with no breakdown on parts vs labour. The whole experience was poor"

"Prompt. on arrival. found problem waited to make sure it stayed running."

"Very efficient"

"Josh is very helpful and thorough. We were not using Robs Albertan. We are using McKinley."

"The options were clearly outlined."

"Very happy and satisfied. Very professional and pleasent. Knows his area extremely well and explains everything . Thoroughly happy whit Ian and I will continue asking for him."

"Plumber gave good information regarding new faucet. Very pleasant."

"Great service-Riel arrived on time and solved the issue quickly."

"Very efficient"

"the initial response was very good however the follow up work that was suppose to be done the next day is still not done."

"Al is friendly and very professional - he takes the time to answer any questions or concerns I have regarding the furnace and air conditioner."

"Matthew took time to explain what he did and was able to do all the jobs quickly and efficiently. He is also a very pleasant person."

"Responded quickly to my needs."

"My air conditioner broke down during the recent heat wave. I called the 24 hr line at 11pm. Someone was here at 9 the next morning. They had it up and running in an hour."

"Friendly-good service-member discount"

"Service was good however supplies for the UV light were not available."

"Very fast to respond and try to solve our problems."

"Ian was fantastic! He took his time and explained everything to us and did a professional, amazing job!"

"Ian was prompt, knowlegable, and courteous and explained the issue we were having"

"He checked condenser and wrapped some foam around the exposed wires and cleaned the screen on the wall unit. Checked to make sure it was running good. Answered my questions. I gave a 5 for respect to my home as he should have had booties to cover his feet as he had to walk across my light carpet. The company should supply them. Otherwise, good service."

"friendly, thorough"

"Alain has been here before helping us. He is always kind, thoughtful and very helpful."

"Al solved the problem very quickly. Very professional and friendly. And my dog Molli adores him."

"I was very comfortable dealing with the technician (Alain). He was knowledgeable, and easy to talk to. He was respective of me and my home. He made sure the work was completed correctly and did not try to take advantage of me."

"The problem at the house was fixed."

"Arrived early; able to easily address our issues. Would appreciate having receipt emailed automatically instead of having to call each time for one."

"When Tom arrived, he asked a number of questions regarding the problem and then went to work, reporting back with regrets that my AC had a leaking issue. Very professional, listing all my available options and his recommendation."

"SERVICE MGR RESPONDED VERY QUICKLY TO MY PROBLEM AND TECH WAS TO MY HOUSE IN MINUTES AND RECTIFIED MY PROBLEM VERY QUICKLY AND EFFICIENTLY"

"Dustin was friendly, knowledgable and very good at his profession."

"Technician was knowledgeable and efficient"

"Excellent service and very personable."

"Very efficient service. I felt he was both knowledgeable and trustworthy."

"Technician arrived on time, assessed the situation, was able to make a quick repair/adjustment and our garburator is working again as it should. He was efficient and knew exactly what the problem was. Didn't try to sell a new one when he could get the current one working."

"Prompt courteous service."

"On time on budget"

"Prompt and efficient service"

"He was fast, helpful, and very professional."

"The technician that came to my house was very nice. I have to pull the garden hose from the back of the house to the front where my air conditioner is located. Once he was done he brought the garden hose to the back yard and put it back on the hose reel. He totally cleaned everything up - I appreciated that."

"Josh was very pleasant and kept me informed as to which service he was performing."

"Outstanding customer service every step of the way.."

"Al has always provided me with the best service. He is friendly, thorough and respects my home. He is overall a great guy. My dogs, past and present, like him too, so that is the clincher!!"

"Quick response. Professional work. Reasonable fee."

"It did not take long for de technician to do the inspection, and know what he was doing."

"good service nice guy."

"Everyone was informative and courteous and very friendly. Very efficient."

"We have requested Al for many years and he is always very professional."

"Alain is knowledgeable and helpful"

"Ian did a few extra things that were not picked up by previous techs visits and he spent a lot of time explaining all of the work that was done in order to make sure I understood the current status of my equipment."

"Allan is professional....knowledgeable and very friendly"

"Excellent technical knowledge, pleasant, explains the situation well"

"Was on time and worked quickly and safely."

"The technician arrived in the allotted time. He was very friendly and knowledgeable and answered any questions that I had. He wore his mask and covered his shoes to follow Covid protocol."

"punctual, honest technician, excellent advice and work"

"professional, positive workers"

"Great service, professional technician."

"Quick, straight-forward."

"Very efficient,friendly and answered all my questions."

"Matt is very thorough and explains what he is doing."

"He answered any questions I had. Explained all financial aspects and how to save. Very personable and professional!"

"-Came on time -Introduced himself -Told me what he was going to do. -Considerate"

"Reliable, prompt, informative and so polite."

"Both Josh and Brandon were efficient, respectful and helpful and so far everything seems good with the instal."

"He was able to fix the problem, and point out why it happened and suggestions on how to fix it. great job and a wonderful person."

"cleaning place , and explain all questions very helpful"

"Friendly, efficient, helpful. Nick made a couple of useful suggestions, too."

"Dustin was very kind fast efficient! I will recommend Him and your company in the future ."

"courteous and informative"

"The technician was polite on-time courteous had answers to our questions knowledgeable"

"Very informative professional work done. Timely too"

"Explained clearly Work done in timely manner"

"On time"

"The technician was polite and efficient.. He explained everything he did thoroughly."

"The Work was performed by the Technician was completed very quickly & cleanly."

"Allan was professional and explained everything to me. He answered all my questions (I had many) and was thorough."

"WELL INFORMED ON THE UNIT AND VERY PROLITE"

"the technician was very kind, informative and did a totally excellent job, even my cat liked him."

"Tom was very pleasant and professional and knowledgable and answered our questions with confidence."

"Polite, efficient, through"

"Allen is knowledgeable, professional and courteous. Because of his thorough knowledge, he was able to complete the inspections of both the furnace and hot water heater without delays. He also answered my questions most satisfactorily. Thank you Allan and keep up the good work."

"Dustin was very knowledgeable and it only took him 20 minutes to determine the issue and fix it. The other firm we tried was waiting on a part for over 6 weeks to fix it."

"The technician was very pleasant, explained the Perpetual plan very well and strictly followed all Covid protocols."

"Matthew was great. Arrived within the provided timeframe, explained the process well, price was fair, was friendly, and solved the problem. Very happy with the experience."

"Matthew was efficient and curtious. The job was done well and in a timely manner, I was kept informed of the progress at all times."

"I took my time to fully explain why I am not happy and when I went to send it there was an unexpected failure to send with a suggestion to resend it however I am not about to fully explain it again on your your service evaluation. If you want to know then contact me by phone"

"The technician is very polite and professional. Customers can feel comfortable when the techs come in to do the work."

"Alain was vey helpful and honest. He didn't want to charge me for something if he didn't have to, and he felt bad that he did have to charge me, even though he wasn't sure what the problem was with my faucet, but whatever he did fixed it!"

"Polite, knowledgeable technician"

"Great service. Allan was very personable, however I don't feel that I should have been charged a single dollar. This particular issue(humidifier operation) was definitely related to the installation of my new furnace by Rob's Albertan."

"Technician was polite and respectful"

"he was very informative and very polite"

"The technician was knowledgeable, courteous and helpful"

"Everything was done very quickly and efficiently, with a very minimum of fuss and bother."

"He was very polite and perfesional"

"Ian knew the furnace product very well and explained every thing he was doing as he went along and did his job. He left me very confident that the work was done right."

"The technician talked all the way through the process, explained everything he was doing and even offered to give me the product number for the replacement part if I knew someone who could install it for me. I declined as I want an expert to do the work."

"Matthew was on time, polite, practised public health guidelines and fixed the leak in minutes!"

"Rob's Albertan provides consistent, professional, thorough and friendly service. I received top-notich service by Russ today. Additionally, booking and punctuality is the best!"

"On time. Efficient. Prompt."

"Always high quality."

"I was unable to be at home at the time, but they arrived when they said they would, and did the things I asked of them"

"Gave an honest opinion of what need to be done to correct my concerns"

"So far our experience has been pretty bad. Wrong furnace installed (sized to small for house). Installer didn't test equipment before leaving...furnace shorted out due to poor wiring. Installer removed dampers that should not have been removed. All this is yet to be resolved, supposed to be completed next week."

"Everything from the girls at the booking and confirmation to Nick the Service Tech was excellent. Polite, respectful, showed up when and as.promised. ??"

"Allan was friendly and helpful. Provided useful information"

"Wish I had been informed of heat cut-off during install of water tank, as well of length of install. Really, it was the best service one could ask for... very professional and such care to provide all that I needed."

"Were able to accommodate me the same day after a humidifier line cracked. It was Friday, so appreciated the prompt response!"

"He was very professional. He was honest and did not sell me something I did not need."

"Very professional tech. Easy to talk to."

"polite ,informative and efficient"

"You still havent finished the job, you still have a part to install. You have not contacted me when it will be installed."

"Adam has come in to check and maintain our furnace for a number of years. We always request him, as he is efficient, knowledgeable, and pleasant."

"knowledge and friendly"

"Paul is very personable, professional and helpful. A time slot was provided and he was actually early. He also went over and above what services he came to do. He did the maintenance on the furnace and hot water tank. My humidifier also wasnt working properly. He took a look at it and was able to trouble shoot the issue too. Thanks for the great service."

"Next-day service quite acceptable given the heavy demand on your services during the cold weather. The technician (John) was friendly and efficient, got everything running in no time."

"Were out the same day and repaired the problem."

"I called Robs Albertan to report our problem and they scheduled a technician to come out the very next day. They then called us to let us know 30 minutes in advance of his arrival. Thomas, arrived on time, was very courteous, professional and knowledgeable, listened to our problem, explored the possible sources, called Robs Albertan to confirm the steps he should take and replaced the part we believed was causing the problem. We could not think of anything Robs Albertan or Thomas could have done better."

"Riel was Courteous and took time to explain the problem to me."

"as scheduled, problem solved"

"Tech was friendly and appeared to have my best interests in mind."

"The guy was lovely and polite and followed covid rules. He did a good job on my bathroom sink. My kitchen sink issues were not resolved and it still smells."

"very professional, informative, timely"

"He was just that good"

"Very prompt service and a knowledgeable technician"

"Fixed our problem in a fast efficient manner."

"On time, polite."

"Technician was awesome. Very knowledgeable, friendly and kept a clean working area inside our home. We also received a call from the office letting us know he was on his way which was very much appreciated."

"quick response and tech that showed up was very good and helpful"

"He wore mask constantly, took off boots outside door. Repaired and explained in detail what he was fixing. Pointed out what to keep an eye on..."

"The young man was very detailed."

"On time and taking care of covid precautions"

"Great service and knowledgeable conversation about our products. Tech seemed to care about the work he did"

"The service provided was great, technician was friendly and competent. I would give 10/10 except for having to pay to replace valves that shouldn't have failed."

"He was Pleasant, Prompt & Able to do the job"

"It will take a few days before the adjustment is fully implemented."

"Technician came in, did what he had to do, explained what he was doing and left."

"Simon was extremely knowledgeable and explained our decision clearly. Worked hard to get us a new furnace in a timely fashion and went out of his way to bring us heaters to keep warm until it was installed. Jason (and help, whose name I can't recall), as always, did an awesome job installing the unit quickly while keeping things clean and avoiding damage to the home."

"My furnace stopped working and when I called for service they were able to fit me in within a couple of hours."

"came the same day - on a weekend - and dealt with problem quickly and without fuss."

"Very courteous, he was very helpful.He told me I can call any time if i still have a problem.he did not charge me dis patch fees because I am a regular client"

"The technician was very pleasant and professional."

"Because he was a good technician"

"Both the technician and person that I spoke to on the phone were friendly and helpful"

"Very quick response with knowledgeable people"

"Came quick had parts solved no heat issue for my elderly mother."

"He was polite. And very clean."

"Prompt; courteous"

"Ian gave good advice"

"Paul was very Covid aware. He explained in detail what he was doing and summarized his observations."

"The crew did a great job installing the hot water tank. They did how ever leave a decent size mess afterwards. Mud and water and dirt all over around there work place. This would not have been a big issues except we had a shop vac plugged in a few feet from them the entire time. I have used Robs many times and will continue to. Never had a issue before this time."

"Clean polite and on time"

"The job was well done and the service man communicated well."

"He was fast efficient and frendly"

"He was very good"

"Chris was excellent in providing service. Went above and beyond providing the service i was expecting."

"The technician was friendly, I.remember him coming on previous occasions. He reviewed everything with me. Felt very confident in his analysis."

"Ryan was client service oriented. He was knowlegeable, precise in his explanations and thorough in his work"

"prompt, efficient, knowledgeable and friendly"

"Showed up on time, respected my property, did a very good job and explained what was done well"

"Punctual and dependable."

"Justin was very good at explaining the options on the new thermostat installed and respectful with ensuring that he maintained all COVID protocols."

"Quick appt date. Friendly. Called prior to arrival. Wore ppe. Clearly advised what doing during first annual"

"You guys deserve more than a 5 STAR rating! Allen installed our Aprilaire 600 humidifier and he was fast and efficient. Also, he is one of the nicest person I've met. He's an expert at what he do!"

"Glad, I can explain the technician that came was good other than he did not notice that the humidifier on my furnace that Rob's Albertian installed did not connect the water supply to it. I had to ask him why it was not working. So 5 years of technician coming every year did not notice this wondering why I pay you to make sure everything is working. I bet if it was something you could make money on it would have been noticed!!!!!"

"I requested a service call online on Sunday and received a call scheduling an appointment 1st thing Monday morning."

"I liked his attitude and service."

"My problem was fixed in 5 minutes, but I still had to pay the call out fee even though I'm on the preferred plan. I must have misunderstood the purpose of the plan. Nevertheless, the tech (Alain I think was his name) is a very friendly fellow and knows his stuff."

"Chris was very thorough on working with a very complex situation. His knowledge and persistence allowed him to diagnosis a number of issues and the resolution of the same to arrive at a very satisfactory outcome. His work also highlighted the strong team behind him. Numerous team members assisted as he worked through to a final resolution. Outstanding structure and service from Rob's ."

"Ted came in....gave highest quote for my Costco Membership of 9 other companies. He questioned why I was getting other quotes. His texts came across very rude. His Manager called me back only after I complained to Costco to try a remedy the cost issue."

"Pleasant, professional team"

"We had the same technician who did a maintenance job on our furnace July this year and are very pleased with him"

"the technicians were very prompt and carried out the work in a very efficient manner. they explained everything after the job was completer."

"Nick was good."

"The service tech was very efficient in finding the leaking problem and proceeded to affect the repairs with a minimum of wall destruction, due to the leak in the plumbing being in the wall there was no other option to get to it"

"Full of information and answered all questions"

"Thoughtful and caring advice"

"No issues"

"Al explained the humidifier setting very thoroughly."

"Tech is courteous and professional."

"The work performed was thorough but when Paul billed me I ended up being double billed. When he sent me the email he said it would take a few minutes to go through to my email but no such email ever appeared for me to view the bill. I called Margaret on the 8th @ 8:24 am and she said she would forward all the information to Christine to have this straightened out. I just checked my account and no credit has been applied. Also, I still have no receipt to even view. Margaret informed me that I should not have been billed at all because I had paid for this tune-up the year previous."

"Riel was professional in all aspects of the service call, answered questions straightforwardly and was personable throughout. Knows his stuff!"

"Service was good. Explanations were provided on how I can disassemble my furnace myself to complete maintenance on my own, but not where the components were or how to remove them."

"very pleasant"

"THEY DID A VERY EFFICIENT AND EXCELLENT JOB"

"was friendly and discovered another issue that could of been disaterous for us."

"Adam was very friendly and knowledgeable and made all the arrangements quickly even though it was a weekend"

"Prompt and efficient service."

"All round good service. I found water in the basement on Mon., was given an appointment promptly for Tues. and Dustin found the problem and fixed it."

"The technician was very good & efficient at what he was doing. He answered the questions that I had asked him. He was very quick & didnt leave any mess."

"Technician was prompt, efficient and friendly."

"Highly professional service"

"Good service and very friendly."

"Efficient, knowledgeable person did the servicing."

"Arrived promptly and had my heat on right away"

"The person was on time and very pleasant"

"He came early, I like people that are on time"

"Right on time; courteous and considerate of my house -"

"The technician was well mannered and professional. He was knowledgeable and able to troubleshoot and provide a quick resolution. My case was challenging as we have future plans for replacing the current boiler. He provided me time to better understand some alternative solutions and connected me to his sales consultant."

"All aspects of the service was prompt, courteous and respectful of not only our furnace replacement but also doing their part to provide safety by not only wearing masks but in maintaining social distancing in this time of covid pandemic"

"Chris was very personable. After his inspection, he told us what the problem was and also pointed out a part that would fail within the next year. This offered us a choice of doing everything now under one service call fee or to pay an emergency call fee next winter. Overall he made it a pleasant experience."

"He seemed very knowledgeable and explained any questions that I had,"

"Very friendly professional stuff that came and did the work"

"Did not leave me a statement of services provided."

"The initial technician sense an issue and the senior technician came out within a 90 minutes and resolved the problem. It made a huge difference in maintaining the desired temp."

"Very knowledgeable, prompt and excellent service and advice."

"good Service"

"Russ provided excellent analysis and prevented potential winter problems."

"Ian is knowledgeable , explains carefully the work that he is doing , is polite and responsive!"

"Always answered questions clearly when asked.Always friendly."

"the technician was very polite and completed the inspection in a timely manner. explained everything very well"

"Josh is very friendly and helpful and does a thorough job at both our furnace and in spring on our air conditioner. We are happy to have him!"

"Quick, efficient and friendly."

"Service was done efficiently."

"he was in a very professional way"

"Everything as usual went very well, usually technician wears booties over shoes rather than sweaty sock feet throughout on hardwood etc."

"This service call was handled quickly and professionally."

"Technician was thorough and polite. Explained what he was doing. Good job"

"Asked for literature on the product which has not been received yet."

"Arrived on time. Was polite. Explained what he did and results of check up."

"The whole experience was absolutely great. Jason was knowledgeable, helpful, accommodating, and provided very quick service."

"Showed up on time, respected Covid masking, did a thorough job and explained everything to me well."

"Highly professional"

"Friendly, answered all questions I had. Pointed out concerns that I was unaware of that were relatively unrelated to the initial call... definitely helpful."

"Technician was great in providing the maintenance service but didn't fully explain the plans on each unit or why the price increase."

"Finally, the water quit running every time the furnace kicked on."

"Excellent service"

"This score is subjective to a heavy rainfall or melting snow of which we havent received since Chris reapplied some caulking to our roof furnace pipes!"

"Multiple issues with appointment. Time changed in advance and not changed in system. Call received to have technicians come early did not show early.. Technician asked regarding what resembles mould-green_in tubing and was told it was due to hard water. Though sediment in another tube. Did not introduce himself, tell me what was done. Only cost of renewing membership on form no other information about service. Had to call twice for receipt to be sent, no notes on it either had to ask. Think I had a trainee that got ditched by the trainer will not renew if service is the same next year. Also, this is the 3rd time to fill out survey as keep getting error message."

"He was honest, open and very helpful. He provided information and advice in a friendly and professional manner."

"Russ is always very professional, organized, and friendly."

"Al was patient, knowledgeable and thorough"

"The technician did the work in a timely fashion."

"The techs that serviced my furnace did an excellent job, were very courteous and took time to answer questions and provide information. Matthew P. was also a very helpful salesperson."

"called before arriving; polite; thorough"

"Timely, thorough, focused on providing excellent service"

"Al explained everything he was doing to what and why. Really appreciated that."

"He was very polite and cheerful and it didn't take long Thanks and keep up the good work"

"If the machines "work" well all winter, then I'll change it to a 10!"

"Everything was good."

"He forgot to cover the AC and I have not looked if damper was changed in or out"

"Adam was very efficient and job was completed in a timely manner."

"He was very polite and informative"

"Excellent service. They pre booked our appt and then called to confirm! Provided updates on our furnace and air conditioner!"

"Professional, courteous manner, and he provided a very good explanation of the problem and gave me a chance to ask questions"

"- called in advance - tech was on time - very knowledgeable and professional"

"It shouldn't have been necessary to have Dustin return to adjust the toilets. That should have been done on the first call."

"Ian did a very good job tuning up my furnace and putting in a new furnace filter. He was so pleasant, respectful of my house, and answered a few questions I had. Also, I really appreciate your company doing business with me by way of email due to the fact I'm hearing impaired and unable to hear well on the phone."

"A bit of dust cleaning in the furnace is all he did. Didnt check the thermostat. Glad all is good. Nice young man."

"Chris was knowledgeable about boilers and gave us some ideas on how to fix our issues."

"Ryan was very pleasant to deal with, did his job very well. This was McKinley Heating which came out. I just notice it keeps saying Robs Albertan, Although I have used Robs Albertan in the past also, and was also pleased with them."

"prompt, courteous, helpful advice"

"Answered all my questions in a professional way."

"Jason was very efficient. He was courteous and worked tirelessly till the job was complete."

"Technician was on time. Called before arriving. Removed shoes, wore a mask. Discussed what needed to be done so that we understood."

"Reviewed the notes in the service ticket itemizing the work performed. When I compared them to those listed in the service agreement it looked as though some items were not completed. Would you please verify that the full scope of work detailed in the agreement was completed in the service."

"Very professional and thorough. I would have appreciated a heads up regarding signing up for more furnace warranty. This was not discussed in advancs and I was unprepared to make a decision at the time the tech was there."

"The service was Fast, Courteous, Neat and tidy. Very Professional Technician's on site. Thanks Devin, and Zacc And Very Professional office personnel."

"Dustin was very pleasant. Found the problem and fixed it for us. Called to confirm when price was different when he went to purchase the part."

"Ian phoned and explained everything to me. He answered all my questions and didnt rush me or make me feel inferior for asking all the questions."

"He went out of his way to ensure everything was done before leaving. What was suppose to be a a routine maintenance ended up being more complicated so his extra attention was appreciated."

"only phone contact after the acute problem had been addressed"

"He told me that my air conditioner was no good . I had a new furnace installed in February and I think they did something to it and that is why it isn't working"

"Very quick courteous service. Excellent cleanup."

"Very friendly"

"Rapid response to our request for service. Problem quickly diagnosed and fixed. Technician wore mask and was careful to observe covid protocols and he was pleasant and helpful."

"Matt was very knowledgeable about air conditioning and answered all of our questions"

"Timely, good looking work"

"Did not get a receipt or any paperwork for the service provided. No inspection certificate. Tech indicated electronic system down. Will I receive paperwork?"

"THE GUY KNEW WAHT HE WAS DOING ECPAINED WHAT WAS THE MATTER WITH FURNANCE"

"Alain was very knowledgeable, great work ethic, pleasant and considerate of covid regulations."

"Clear explanation of work and price prior to start. Good communication. Also good PPE provided to technician"

"Accommodating appointment scheduling. Courteous service."

"Thomas was very polite and efficient."

"The young man was very polite, pleasant and was able to answer our questions."

"tech was very friendly and considerate and fixed the issue quickly"

"100"

"excellent Job, fast service"

"Even though no water leak could be detected, Alain did a thorough check, was very respectful of my property, and ever so pleasant. And I really appreciated how understanding he was of my being hearing impaired."

"Very professional and cordial"

"Fixed the problem The technicians solved the issue and were knowledgeable Walked through to see the fix"

"Knowledgeable,efficient, and professional."

"Professional service"

"Polite and respectful"

"Russ always takes time to explain things to me. He has been providing service at my residence since 2015. He also put my service call on warranty."

"no problems encountered; he was polite"

"The technician was friendly and helpful with my questions"

"Fast, complete, pleasant"

"Simon was on time, wore a face mask and booties over his outside shoes. Was professional and answered any questions I had. Was pleasant to deal with."