Rob's Albertan Service Experts Reviews

"If the machines "work" well all winter, then I'll change it to a 10!"

"Everything was good."

"He forgot to cover the AC and I have not looked if damper was changed in or out"

"Adam was very efficient and job was completed in a timely manner."

"He was very polite and informative"

"Excellent service. They pre booked our appt and then called to confirm! Provided updates on our furnace and air conditioner!"

"Professional, courteous manner, and he provided a very good explanation of the problem and gave me a chance to ask questions"

"- called in advance - tech was on time - very knowledgeable and professional"

"It shouldn't have been necessary to have Dustin return to adjust the toilets. That should have been done on the first call."

"Ian did a very good job tuning up my furnace and putting in a new furnace filter. He was so pleasant, respectful of my house, and answered a few questions I had. Also, I really appreciate your company doing business with me by way of email due to the fact I'm hearing impaired and unable to hear well on the phone."

"A bit of dust cleaning in the furnace is all he did. Didnt check the thermostat. Glad all is good. Nice young man."

"Chris was knowledgeable about boilers and gave us some ideas on how to fix our issues."

"Ryan was very pleasant to deal with, did his job very well. This was McKinley Heating which came out. I just notice it keeps saying Robs Albertan, Although I have used Robs Albertan in the past also, and was also pleased with them."

"prompt, courteous, helpful advice"

"Answered all my questions in a professional way."

"Jason was very efficient. He was courteous and worked tirelessly till the job was complete."

"Technician was on time. Called before arriving. Removed shoes, wore a mask. Discussed what needed to be done so that we understood."

"Reviewed the notes in the service ticket itemizing the work performed. When I compared them to those listed in the service agreement it looked as though some items were not completed. Would you please verify that the full scope of work detailed in the agreement was completed in the service."

"Very professional and thorough. I would have appreciated a heads up regarding signing up for more furnace warranty. This was not discussed in advancs and I was unprepared to make a decision at the time the tech was there."

"The service was Fast, Courteous, Neat and tidy. Very Professional Technician's on site. Thanks Devin, and Zacc And Very Professional office personnel."

"Dustin was very pleasant. Found the problem and fixed it for us. Called to confirm when price was different when he went to purchase the part."

"Ian phoned and explained everything to me. He answered all my questions and didnt rush me or make me feel inferior for asking all the questions."

"He went out of his way to ensure everything was done before leaving. What was suppose to be a a routine maintenance ended up being more complicated so his extra attention was appreciated."

"only phone contact after the acute problem had been addressed"

"He told me that my air conditioner was no good . I had a new furnace installed in February and I think they did something to it and that is why it isn't working"

"Very quick courteous service. Excellent cleanup."

"Very friendly"

"Rapid response to our request for service. Problem quickly diagnosed and fixed. Technician wore mask and was careful to observe covid protocols and he was pleasant and helpful."

"Matt was very knowledgeable about air conditioning and answered all of our questions"

"Timely, good looking work"

"Did not get a receipt or any paperwork for the service provided. No inspection certificate. Tech indicated electronic system down. Will I receive paperwork?"

"THE GUY KNEW WAHT HE WAS DOING ECPAINED WHAT WAS THE MATTER WITH FURNANCE"

"Alain was very knowledgeable, great work ethic, pleasant and considerate of covid regulations."

"Clear explanation of work and price prior to start. Good communication. Also good PPE provided to technician"

"Accommodating appointment scheduling. Courteous service."

"Thomas was very polite and efficient."

"The young man was very polite, pleasant and was able to answer our questions."

"tech was very friendly and considerate and fixed the issue quickly"

"100"

"excellent Job, fast service"

"Even though no water leak could be detected, Alain did a thorough check, was very respectful of my property, and ever so pleasant. And I really appreciated how understanding he was of my being hearing impaired."

"Very professional and cordial"

"Fixed the problem The technicians solved the issue and were knowledgeable Walked through to see the fix"

"Knowledgeable,efficient, and professional."

"Professional service"

"Polite and respectful"

"Russ always takes time to explain things to me. He has been providing service at my residence since 2015. He also put my service call on warranty."

"no problems encountered; he was polite"

"The technician was friendly and helpful with my questions"

"Fast, complete, pleasant"

"Simon was on time, wore a face mask and booties over his outside shoes. Was professional and answered any questions I had. Was pleasant to deal with."

"Courteous, respected my home and Answered all my questions"

"Presented himself as a knowledgeable technologist with considerable experience. Explained what he was doing."

"Friendly and efficient service tech."

"Your people were competent & polite"

"Everything was completed efficiently and in a very reasonable timeframe. Well explained completion report. Successfully (clearly) answered extra questions at the end."

"Never had a problem with any of the techs or sales people. Adam was no exception."

"Professional manner, followed COVID-19 protocols and completed work in a timely manner"

"The technician was quick, quiet and careful. But I never give full marks!"

"He was very thorough and very polite."

"On time and efficient."

"Paul was very knowledgeable and explained everything he was doing to help me understand."

"as usual, I was treated with respect, friendliness and professionalism. The inspection was done quickly and efficiently. Any questions I had were answered so I was able to understand."

"Competent. Efficient. Communicated clearly about AC."

"Informative fast efficient friendly"

"Very friendly and courtious"

"Everything is working good."

"Because they came to remove the glue they spilled on our bricks and they in turn ruined the bricks with the product he used to remove the epoxy."

"Professional, thorough and friendly"

"Very friendly and courteous, quick and informative."

"Upon learning that I was given incorrect information when booking the appointment, Alain was very helpful in providing suggestions for the kitchen faucet I should purchase."

"I've dealt with your company for years . Same great service , qualified personnel ,always courteous and willing to answer all my questions ."

"Completely satisfied except was not notified that the technician would be later than promised."

"took 3 contacts to get response"

"Ryan was very good at addressing my concerns re. Furnace/ humidifier. Very personable while performing his duties."

"A little surprised at the flat 125 rate to look at the garburator."

"Christian called before he arrived. He was very cautious about the covid-19 situation, he wore gloves & a mask. He answered all the questions we had . Very knowledgeable technician. A real pleasure to have in our home."

"this man readily identified the problem and suggested the proper repair."

"The young man showed up in the evening, he found what the issue was, went back to the warehouse and installed the part needed. He then found that there was another part that needed replacing. he went beyond the call of duty to fix my furnace. Great service."

"Everything went well. Service person was polite and on time. He seemed knowledgeable."

"Courteous and completed work professional"

"Polite, considerate, thorough, and informative. He is welcome in our home anytime."

"Adam was on time, professional, competent, and explained what he was doing as he serviced our furnace. He informed us about costs for our replacement filter and future service calls."

"would have preferred to not have a call back"

"You were $5500 higher in price than the other two quotes I got for the same items to be installed."

"Adam was kind and knowledgeable."

"Came and did the job in a timely manner and cleaned up whatever mess he may have made."

"Excellent service!"

"Efficient, thorough, respectful"

"Very courteous and knowledgeable"

"on time, knowledgable, friendly, respected our home. . There is a question later on about value. We gave you a "strongly agree" but really have no idea how competative the rates are, we have not tried anyone else."

"Excellent service. Friendly staff."

"The gentleman was very helpful, knowledgeable and pleasant"

"Pat was very helpful when I called in to register my issue!"

"The technician was professional and courteous."

"We were told there was no service charge & when the Tech arrived he told us there was a $106.00 charge. The following questions would be answered differently if this had not happened the question would be"

"I called to have my thermostat replaced. Told you what model my existing thermostat was expecting you to bring a replacement. Tech was originally scheduled for 10am-12pm but was late and rescheduled to 12pm-2pm. Couldnt make 2nd appointment either so rescheduled for the next day at 8am-10am. Tech showed up and determined you cannot get replacement thermostat even though I told you what thermostat I need. Waste of my time and money missing 6 hours of work."

"I am always pleased with my service from Rob's Albertan. Every technician has been great and offers advice above and beyond."

"Very pleased with the service provided. by both Techs."

"Prompt and professional service."

"Nick seemed to be very knowledgeable about the furnace and air conditioner. When he found the leak/rust on the inside of the furnace he called me downstairs and discussed it with me."

"There was a delay in the tech's arrival due to a vehicle problem. I wasn't informed of any delays. I expected at least a phone call from the office informing me of that issue but there wasn't one. Maybe next time that could happen."

"good communication and good workmanship"

"Tech was thorough, clean, safe (wrt Covid-19) and answered any questions we had."

"Professional, courteous and helped with our problem."

"Highly professional, personal service. Clear communication of plans, prompt, on time, polite, clean, minimal disruption considerate, friendly, approachable, technically excellent, took COVID precautions seriously. (I would suggest the acquisition of a diamond cutter for making holes in brickwork.)"

"Showed up at the scheduled time and completed all work thoroughly and efficiently."

"Alain, the plumber, arrived when he said he would. Showed great respect in regards to the covid-19 regulations. He explained what he was doing, and was very knowledgeable. Alain is a great asset to your company. We have already recommended him to 2 friends who require plumbing work."

"Excellent technician service and Excellent service in office."

"Technician knew what he was doing and did it"

"The job was done and so far no problems"

"The technician was efficient and pleasant."

"Chris has services our heat pump before and really understands it."

"This is the first time I met Chris. My favorite tech wasn't working, but always took the time to get all the fluff out of the inner parts of my a/c. He did a thorough job, and I have called Rob's Albertan to ask that he be on my preferred tech list."

"Tech was forthright ,said what problem was and that it could be solved under warranty"

"I always have excellent service from your men, and Tom was no exception."

"Chris did a good job on my service. He was efficient, polite and answered my question. My only issue was that he showed up quite a long time after I got the call that he was coming. I wondered if something happened to him."

"personal concern and understanding"

"Speedy service. Great price. Alain was amazing."

"Given the current protocol, the technician was very respectful. He also provided various options to amp up allergen and germ protection."

"Simon was courteous and efficient"

"very well done & planned"

"A couple of things. I did not receive a complimentary call 30 minutes prior to the technician arriving. Tom, after servicing & checking my external AC unit, inadvertently left the cover for the unit on the ground. Overall, Tom was a most friendly, knowledgeable and personable technician. He was very attentive to ensuring that his work areas were left the way they were found, less the cover."

"The technician was right on time, courteous, knowledgeable and efficient."

"Very polite. Very helpful setting up our Honeywell thermostat after installing the a/c. Electrician was also great!"

"Efficient. Prompt service. Informative. Pleasant tech."

"Chris was on time, did the job and explained what the problem was..and had a sense of humour.Great!"

"Fast, efficient, skilled. Technician arrived on time and practised safely. Informed us of what he did and his observations on our equipment."

"On time, promptly completed, explained things to watch for"

"He was very knowledgeable,friendly and went the extra mile"

"He was very friendly helpful advice options on fixing the tap etc. He went over and above what he had to. Definitely recommend you to others."

"It appears the issue has been resolved. I'm still puzzled as to the resolution and how the issue began.."

"When I called, Christina promptly set up an appointment. Adam came out at the designated time, corrected the problem and calmly and patiently explained what he had done and what I should do should the problem happen again."

"Arrived on time, efficient, professional, courteous"

"Alain was very knowledgeable , friendly and very personable."

"Adam did his work, once let in, without requiring any input from me, and I am working at home because of the pandemic, in on-line meetings I really appreciated his self reliance. And his summary of the work was businesslike and efficient."

"The technician was courteous and knowledgeable"

"Because the tech went directly to calling customer support and offered me the most expensive solution (a new furnace). Very tasteless when we are dealing with jobs losses and a pandemic."

"Al was prompt and very, very professional in his diagnosing and completing the plumbing repair."

"All of Rob's staff were very knowledgeable, respectful and greatly helped us during a difficult situation. Thank you."

"The technician, Allan, did a thorough job of explaining what did was doing and answered any questions I had."

"He was prompt, friendly helpful with technical information."

"Ian is fantastic, respectful, knowledgeable, very well mannered, thorough, he is the best."

"Technician commented several times he would not have hooked up the portable dishwasher permanently the way it was. It was installed several years ago by one of your technicians."

"Paul made sure that l was fully covered for warranty for my Rinnai, because I wasn't already. He was also very friendly and respectful."

"great service and explanations"

"Chris does a thorough check of all systems and cleaned the filter. Chris also explains what he is doing and what it means to gain higher performance."

"Arrived on time, and efficient and courteous service."

"Great Service"

"Friendly, helpful and very open to hearing my concerns"

"Service tech's arrived at time quoted. They were professional and provided answers to all questions."

"Well furniture broke down Feb 13 and it took till Feb 27 to be fixed , during which using gas firer place and electric heater our heating bill is well over 1000 buck , I dont know if it was a lack of understanding on either side but it took much longer then we though it would or should , Chris is a great tech did his job well . Happy Furnace works unhappy with power bill ."

"On time, skillful, very professional. Spot on diagnosed the problem and resolved the issue right way."

"Good guy"

"Russ took the time to listen and was very polite throughout the time he was at our house."

"They did a very good job with the consultation and install but after they left I noticed they had moved my trellis that was outside propped against the house to be able to access where the venting would go and pulled out and killed the plant that was attached to it.I know it was just an accident and he probably didn't even realize but I wish they had asked me to move it for them. Otherwise the process went well."

"With Robs Albertan, it's always the same. I get a phone call to schedule my inspection, a technician shows up on time, he or she knows what they are doing, the fill me in with that they are doing, report what they found, tidy up and leave. It's a great program!"

"Allan was professional, friendly and very informative."

"unable to perform jobs properly as required."

"Did a great job!"

"Very professional."

"Although Ian, the technician, was knowledgeable, helpful and reassuring, and I know him. However, the sales rep from whom I received a quote, did not get back to from last Friday when I requested quotes for Carrier and Goodman furnaces, in addition to one for Lennox that he gave me during his visit with Ian. His name is Ted. I'm still giving high marks overall because I would recommend Ian, as a technician, anytime. Sincerely, Noel Alden."

"Punctual, efficient service."

"Painless."

"Paul arrived at the designated time. He explained everything to us and made all the arrangements for us to proceed with the purchase and installation of our new furnace."

"Was very efficient, answered my question in a manner I could understand."

"Tom was efficient, thorough and knowledgeable"

"I was very happy with their knowledge and service."

"John was efficient, friendly and worked quickly . Explained what was causing the problem so I could understand."

"polite and efficient service"

"ntonia."

"He was punctual and polite and Im sure he did a good job!"

"very polite and courteous and helpful technician (sorry, forgot his name)"

"Very professional. Answered all our questions and made suggestions, including a new tankless hot water heater."

"On time, always friendly service and good advise."

"Russ is always on time, very courteous and very conscientious about his work. He also makes sure that he doesn't track mud, water, snow etc into my home. Any questions I have, he is more than willing to answer."

"On time, do their job, offer answers to my questions, and as usual always nice people like PAUL that do their job well, and go beyond for you, and make you feel like a person and NOT a number."

"fast, efficient, complete explanation, very polite technician"

"Work was done quickly and efficiently. Very comfortable with the service"

"Very efficient, and personable young man, did a great job!"

"Weve used Robs Albertan service fir a long time. Service is great and professional."

"My rating was a 9 instead of a 10 because I didn't get a printed copy of the work done for my records. The work Thomas did was excellent, but I like to keep track of what maintenance goes on and what may need to be done, so dated records help."

"Excellent service."

"Al not only fixed the problem with a motor, he analyzed our very longstanding problem with "tin canning" that no other technician could explain. He made adjustments that saved us potentially thousands."

"understanding, thorough, knowledgable"

"I have always trusted Robs through the years..always there and always honest which is hard to find these days , on a side note Simon is excellent!!"

"The young gentleman was very courteous and knowledgable."

"Came to house when they were supposed to. They seemed very knowledgable and polite"

"Friendly and on time"

"Very courteous, on time, knows his trade."

"friendly. Professional. On time."

"Al is very efficient and helpful at solving my problem"

"He did his job very efficiently"

"The attendant was polite, friendly and attended to our furnace quickly and quietly, and discussed further care that is required."

"Technician was polite, friendly, clean and knowledgeable"

"I am not diassatisfied, but When Mat called and I told him the code on the Navien, he said that I could try a blow dryer and see that solved the problem. I did so, but when I left 3 other messages to say it did not work, or is there something else I could try, my phone call was not returned till the next day. I would like to add that this was late is the day around 6 p.m. (I think). i was not angry, I just would have like a call to say he couldn't make it that night. He was polite,and efficient."

"I was pleased with their response to assist during very cold weather as well as the ability of the technician."

"He was very pleasant"

"I was very satisfied with the service of the technician. He was very professional and excellent to deal with. The issue I have is woth pricing. Being charged to $195 to replace a $10 thermocouple that takes 10 minutes to install. I was aware if the $125 service call however not sure why this doesnt cover some of the work. How can a 1 hour service call cost $320 for something so simple? I am considering replacing 2 furnaces however if this is not corrected I most certainly will not be using Robs for this in fear of being gouged again."

"Ian is the most professional, talented technician and wonderful technician that has ever serviced my furnace and air conditioner over the past many years. Rob's Albertan should be very thankful that such an employee with Ian's professional ability and personality is on staff with them. To be truthfulit is only because of the incredible service that I have received in my home from Ian that I continue to have Rob's Albertan service my home. I know that I would not be able to find any one as responsible and competant with his skills to trust working in my home like I have grown accustomed to. Ian explains absolutely everything to me as his customerso that I am well informed in what the problem ishow things should work and how he is going to fix it. Ian has integrity and is honest and thorough in his evaluation to resolve the problem that may be occurring. Thank you for having such an employee like Ian on staff to take care of customers like myself. My comments to management would be to take VERY good care of great employees like Ianas this is "the company"and Rob's Albertan is only as good as these amazing technicians that work long hours in all sorts of climates to keep our homes warm in the winter and cool in the summer. Without wonderful staff like IanI personally would take my business elsewhere. As long as Ian is a part of Rob's AlbertanI will continue to direct my business to the company. Thank you!!! Sincerely, Bev McLeod"

"Your employee found the cause of the frozen hot water line."

"Professional service"

"He was very good and friendly"

"Got a call that they were coming. He gave me the options along with the estimated cost for each, and explained what the situation was with my current setup. He let me know of the crumbling wood under the counter and an approximate timeframe to get it fixed, and some recommendations on how to go about it. Let me know what he was doing and how long it would take."

"Plesant and competent service"

"Fast and efficient"

"extremely prompt service"

"I didnt expect that an on call tech could help since 2 techs had been out three days previously for the same frozen venting on roof problem. He actually was able to go up on roof though and restore our hot water!!!"

"Consultant was very helpful. Explained process well, how ACs work, made suggestions"

"The technician arrived on time (and at one of the earliest time he could) and was quick and efficient in tuning up the furnace. He offered information on a new hot water heater. And was gone in a timely fashion allowing me to continue on to work."

"Excellent response, clean workspace, pleasant demeanor and took time to listen."

"I am still waiting for the call back regarding the scheduling of an install of a new controller as mine had to have the humidifier function disabled. I know a part may have needed to be ordered and that service got very busy with the cold snap, but I was hoping for some info."

"Pleasant technician explained service"

"tried hard to fix problem"

"The technician and consultant were friendly and knowledgeable. Not only was my issue resolved, but all my many, many questions were answered and I was given a good education on everything furnaces."

"everything was great. He called prior to arriving. was very curtious and polite."

"Wish I could remember my technician's name because he was very nice and we appreciated his service. He was a very heavy set young fellow if that helps with his identification."

"Our furnace went out on one of the coldest days and other companies had 2 day wait times and your company had a cancellation and came out within 4 hours. The company that installed the furnace would not come out for a day."

"Very friendly and explained everything thoroughly."

"Nick was friendly. He took his boots off at the door and explained what he looked at."

"In the end, everything was completed and my furnace works properly. However, the tech came, repaired the furnace, basically just a cleaning and tune up. However, right after the tech left, my furnace would not turn on again. After a call, the tech came back, and cleaned a couple more items. He did admit that he should have cleaned them the 1st time he was there."

"He was very professional and very quick with the job very pleasant as well"

"On time, efficient"

"Extremely quick,efficient service."

"Fast, friendly service. Took time to explain the problem, options for fixing and costs."

"Although the water heater we had installed is working fine, the service experience wasnt good. While doing the installation the technician turned off the gas to our furnace and failed to turn it back on. I called immediately when I realized the furnace wasnt working, it took 3 follow up calls over 4 hours to get someone back to the house to determine the problem and fix it. I talked to 3 different representatives over the phone and had to explain the issue to each: in the end it was the after hours service guy who fixed the furnace, even though I had called shortly after lunch."

"Prompt service. Informed and well spoken techs. Explained issue well"

"He was courteous, fast and new his stuff."

"Russ checked and found that the problem with the garage heater was still under warranty. He was able to fix the issue that day and also noticed a slight gas leak in the garage which Jon was able to fix right away. Jon was there to clear a clogged drain and installed a part to make the cleaning easier in the future which I thought was more forward thinking than just doing the minimum. It turned out to be very fortunate they were both there at the same time."

"You are awesome"

"Prompt service, great checkup and follow up same day on issues found to fix."

"When I called on Christmas Eve a real person answered the phone. I was called back very soon after by the tech Chris. He said he was on his way, and was here within half an hour even though it was Christmas Eve. He was very knowledgeable and friendly. Thank you Chris!"

"Service Tech was very professional and helpful."

"Technician was very professional. Able to quickly solve our issue"

"It was a late night call and the problem was fixed quickly."

"Prompt, friendly, informative"

"`friendly and thorough"

"we always expect and get great service"

"Seemed to be quite knowledgeable"

"Seemed fine at the time"

"Quick response , pleasant tech , great job"

"Ryan provided exceptional service."

"Easy appointment set up and friendly staff"

"Excellent service"

"Arrived on time went right to work."

"The service for the furnace was very good. However I found it strange to have a sales rep (Ted) show up part way through the appointment and stay afterward to complete a survey. This seemed unnecessary and intrusive."

"Paul was on time, courteous and professional."

"Your repair guy (sorry I forgot his name) arrived a little before the 9:00 pm time I was given. He did the repair, answered my questions and was gone before 10:00 pm."

"Simon was very knowledgable and experienced and easy to talk with. Following his installing the pump we had a discussion about getting a humidifier installed. As a result I will be expecting him to install one Dec 12th (8-10 am)."

"Jon was very professional and friendly. work was scheduled and finished quickly."

"Russ went out of his way to explain a few things, very professional"

"As always the service person was professional and got the job done quickly"

"Good work very friendly and did not do things that did not need to be done"

"Very professional and knowledgeable."

"Response time was excellent and the technician went above and beyond investigating the problem and finding a solution."

"For a $681 to replace a toilet, it was too late (since the technician had installed it) to request a change as the cistern and the toilet were colour mismatched (the former was off-white/cream and the later white)? For this price one would assume that Rob's (a quality service provider with premium pricing) would make sure they installed an item that was colour appropriate in this regard. The rest of the service was as per normal (we are long term customers of Rob's), very well carried out and the toilet works well. Thanks but the above mentioned is also disappointing considering the price--quality all around is expected in this regard."

"Technician found the problem, explained it and fixed it. He was also friendly, knowledgeable, and respectful of the tenant and the tenant's home. That is very important. Want to add that the agent who booked this appointment was one of the better staff I have dealt with at Rob's Albertan (customer since 2009). I called after hours, on November 27, 2019, around 9 pm."

"efficent helpful"

"Technician was informative and presented options well. Job was done quick and efficiently."

"The technician was very courteous and informative. He explained all things and suggested what needs to be done eventually in the future. He completed the work in a timely manner."

"Paul was very thorough and took his time to check everything."

"I forgot the technicians name, but he was terrific. Efficient and very nice."

"The gentleman who came to my home deserves a 10 rating...he explained how the problems we had could be fixed... He answered all questions thoroughly, spent a lot of time here and thought through the problems we had with the initial installation. The reason for the low rating is because we can't even consider the fixes he proposed until we know what it will cost. This means we also can't contact our condo board to see if they would give approval until we know what we might want to do...so we don't even know what to ask for approval for. I am frustrated that we are sitting here in limbo waiting for your company to contact us with a quote on the work...how long could that actually take?? The lack of follow through and communication from the company is the reason for the rating...it is NOT a reflection on the service person who came to my home"

"Prompt response. Very pleasant and explained problem well"

"Personable and helpful"

"I had a question about the thermostat. He had no idea. Almost like heDenver seen one before. I definitely knew how to operate it better than he did. I googled my ? When he left and figured it out on my on. Overall he was not nearly as knowledgeable as the other service men you have sent out"

"Technician made me feel as if I was bothering him, comments like 'I almost made it home when I got the call. Also, didn't give all the details so we could make an informed decision on the choice of thermostat."

"Your expert was not good service mammer for customer. He was not deal for customer."

"Russ persisted until he solved the problem. Great work Russ!"

"He was knowledgeable, speedy and had the parts with him."

"Knowledgeable and pleasant. Interested in providing service based on what the customer wants."

"Technician was on time, and took the time needed to troubleshoot our problem."

"The information the initial sales person gave me was incorrect. He said an air conditioner could go in my living room or my bedroom in our condo. We ordered an air conditioner for each room. Having my bedroom air conditioned was the most important thing for me, as I spend a lot of time confined to my bed due to illness and have 2 fans running in the room to keep me cool. He also said if we wanted to go to just one unit in the living room it would keep the entire condo cool. He explained how the unit would be installed and said the wiring would go through a dropped ceiling area and then through the walls and not be seen. When the installers came, they said that it was impossible to put an air conditioner in my bedroom and had no idea why the sales person would have told me that. They did say that one unit in the living room would keep the entire condo cool, including my bedroom as long as the door was open. They also said that the way the sales person said the unit could be installed was also impossible - the wiring would have to run on the outside of the walls at the ceiling level, but that they could cover the wires with a plastic cap. They did a good job installing it, however, they did not have enough of the plastic cap or cover to finish the job and promised to come on a later date to install it - they have never come back. Neither the sales person, nor the installers told us that water would leak/drip out of the pipe. They also must not have noticed that directly below us is the patio for the common area. As we did not know any water would drip out, we were surprised to get an angry letter from our condo board saying that water had been dripping onto the common area patio, had created green mold there and that we were responsible for cleaning up the patio and finding a solution to the problem. We spent many hours and cleaning products trying to repair the staining to the patio and then spent a lot of money on a decorative pot and fake plant for the pot, to catch the water, which we now go and monitor and empty. The air conditioning unit makes almost no difference in my bedroom unless we set the temperature so low that the living room/kitchen area are freezing cold. I still run 2 fans in my bedroom (which causes me to get more dry eyes and skin) especially when sick. The reason we wanted the air conditioner was for me when I'm sick and confined to my room - it is useless for this. No one has ever come back with the cap/track thing to finish the job. The sales person had said he would contact us, by phone, after the job to ensure we were satisfied - we have never heard back from him. Our condo board is far from happy with us, and having to spend the money on the pot and plant - and then monitor it and empty it, is a pain in the butt and an unexpected problem and cost. Overall - this purchase feels like a waste of our money. Your initial sales person obviously does not understand your product - what it will do, how it is installed, customer service after installation. Unfortunately I spent most of the summer very sick - confined to my still too hot bedroom, and could not contact you before this. I would never recommend you, your product to anyone."

"He was super friendly, clearly knew what he was doing, asked a lot of questions pertaining to what was happening with our furnace regarding the problem he was trying to resolve, courteous, knowledgeable and on time."

"Competent & timely service provided by both Adam & Chris."

"One time arrival, focus on needs, polite, friendly."

"The technician delved into the problem and found what was wrong."

"The problem was not solved. We are out of town and my sister who is from BC is left with no hot water. The tankless system put in by this company has been nothing but a problem breaking down every year despite it being serviced every year by you."

"Your service guy was very knowledgeable and very nice"

"VERY PLEASED WITH SERVICE,PROMPTNESS AND KNOWLEDGE"

"The technician was on time, friendly and knowledgeable. He was able to diagnose the problem(s) with our furnace and recommended replacement. He also had a salesman (Matt) come to the house to provide a quote on a replacement furnace. Matt assured us that the new model would be the best option. Both of these gentlemen were professional and knowledgeable during this process."

"Friendly and knowledgeable and polite."

"The technician was efficient, professional andknowledgeable"