"I did this survey once before. Please check your records."
"Al is the most wonderful human being - we liked him from minute one. He recognized that my husband was a stroke victim right away. awesome .. he was so compassionate."
"Very pleasant technician who came on time and who answered my questions."
"All questions were answered and the technician explained what needed to be done and then fixed the problem."
"The serviceman fixed the problem. He cleaned up after himself. He took off his boots . He was even friendly to my dog."
"Ted was very knowledgeable and thorough and made sure we didn't have to pay for anything we didn't need. Jason and Melanie were very good about the install, making sure t..."
"Professional. Did what was asked"
"Very quick response. Friendly, straightforward."
"Knowledgeable tech, had parts, very efficient"
"Very professional and pleasant service representative."
"Danny McCallum is you best salesman. I would buy from A-1 based on the service he provides."
"Had a detailed discussion of the services given the age of my various pieces of equipment and maintenance needs"
"Very clean and courteous"
"technician was not very knowledgeable about our thermostat. "
"I found Andrew to be friendly, professional and very helpful.Someone from McKinley called me about 1/2 hour prior to arrival as agreed (I really appreciate that) and, upo..."
"Travis Day was very diligent in assess our furnace issue and resolved our furnace problem quickly. Was very informative on cause of furnace outage and provided advise on..."
"Friendly & knowledgeable technicians who arrived at scheduled time. "
"Technician seemed in a hurry to get to next call."
"Good explanation of what was being done. "
"It is a very well run operation with knowledgeable and dependable staff."
"He came in on time, very professional, "
"The tech answer my questions and provided a step by step process of verifying the furnace was operating with in specs. We are both electricians, I recently retired from C..."
"Serviceman arrived on time, completed all work required"
"Did an excellent job. Consulted us at the outset regarding where to place the plastic pipe to drain the excess water. Very clean.Very courteous. Answered clearly our ques..."
"Answerd all questions and showed what and where in case trouble popped up."
"she was on time, knowledgeable,and quite friendly. "
"The first technician that came to our home did not appear to be qualified. After two visits we still had no idea on what the problem was with our furnace. The second te..."
"Troubleshot an obscure issue - took awhile but he figured it out rather than replacing random parts which wouldn't have fixed anything"
"the technician was very good, capable and filled me in on what was going on thro' the course of the service visit ... on a hectic cold day :D "
"George was on ,friendly and very professional. He diagnosed the issue very quickly and fixed it right away."
"Excellent advice and recommendations"
"Fast and efficient tune-up"
"the technition was the best. he did the job, kept me informed as to what was going on."
"good service but he didn't have the right tools to check the gas pressure"
"After the tue up my furnace is running hotter without problems."
"Matt was very informative and helpful"
"The service tech was very knowledgeable and handled the service in a straightforward manner. He explained everything in clear and understandable way."
"I was pleased with the service expert's work. He identified the problem and solved it quickly. We did have a problem with the initial person that we spoke with on the pho..."
"Prompt, friendly, honest service."
"The Technician Ian call be fore coming and he made sure to check all options before having to replace the computer chip"
"He showed up in the time window and did a great job of explaining what he was doing and what troubles he found."
"The plumber was efficient and did a very good job"
"on time, clean, professional - exactly as expected."
"The service technician was very professional and he provided me with suggestions on how to better maintain an aging furnace and, in so doing, save costs "
"Prompt, polite, professional "
"covered all aspects of heating, even noisy cold air return. "
"When the technician showed up with all the parts he was efficient friendly and had taken care of the details."
"The technician found a water leak which he fixed right away. He also showed me the picture of it. I am glad that he found it."
"The service guy did help us a lot in a very efficient and respectful way"
"Very professional and knowledgeable service technician. Gave good advice and was very thorough. "
"The staff received my call and dispatched help so quickly. "
"Responded as soon as possible due to the holidays and the cold weather and availability of part"
"As a long term customer, I have a confidence in the service provided, and I have never been disappointed. The technicians have always been professional, polite and good a..."
"Tech showed up on time, was friendly, and respectful. "
"Saved my house from maybe burning down."
"Easy to talk to - explained good operating procedures for furnace - ie filters, cleaning, etc.
Also reminded us about checking battery in thermostat."
"efficent and didn't leave a mess"
"Arrived on time. Successfully changed filter. Turned off lights in furnace room after work was finished. "
"prompt, very professional."
"Selling me the part for 322.00 in which I can buy it for 129.64.You buy it from Kennox for cheaper and charging 3 times the amount.BS"
"This group of young men were skilled polite an on time. Their work ethic was amazing and their knowledge excellent. All we can say is WOW! Also note that I did not at one..."
"I thought customer service was dead. But I was wrong. Travis and Andrew are two very awesome technicians who have proven to me that they can do quality work and provide i..."
"prompt qualified and pleasant"
"The technician that was out did a complete service and checked more items than have been checked in a long time; she was through and efficient as the service did not take..."
"The technician came when we expected him. He was polite, pleasant and seemed to do a thorough job, taking care of regular furnace maintenance while also descaling our on-..."
"Servicemen would have automatically replaced the battery in my thermostat instead of telling me if I didn't replace it my furnace may just quit working."
"work was thorough and I got the filter we needed."
"Josh showed me how to open the humidifier and how to clean the plate. Then he got busy and solved the hose problem, from the humidifier to the drain. He gave me some go..."
"Tech identified the problem fast, obtained the require part & completed the repairs to my satisfaction. "
"Effective and efficient srvice"
"He was polite, appeared to know his stuff and I was quite satisfied with his advice and service"
"Nice lady. Good prompt efficient service "
"I try to request Ian, and he has come here for years and the service is always excellent. Always answers all my questions and explains things patiently. we will be in n..."
"Scheduling was easy, technical team on time and very thorough, very respectful of our needs close attention to detail."
"service was good from the time of phone call, problem was explained during the check "
"very pleasant and professional"
"very friendly and good advice"
"Travis and Andrew were awesome. They had time to listen to my questions and answer them without "talking down to me". They were patient and all-round good guys. McKinley ..."
"Accommodating and professional"
"The service gentleman was prompt, polite and provided the required service."
"Tech.was very pleasant and nice to talk to."
"never had a problem with the service since 2002 when our system was installed"
"The tech was knowledgable, suggested some improvements,noticed leaks in hot water tank to be fixed. Also professiomnal,.friendly, worked safely and tidy."
"I found the service technician (Matt) to be very thorough and experienced. He was very pleasant to chat with and he shared valuable information about the ongoing care an..."
"Robert was excellent - 10 for Robert. the scheduler Wendy no as good. I opted for repairs the nxt day as I did not want to pay for the emergency charge out. Not the pr..."
"Your service consultant was polite and keen to provide satisfactory service."
"The technicians seemed genuinely interested, they were professional and respectful."
"Prompt, courteous, thorough...no complaints."
"Arrived promptly on time, friendly and courteous."
"Tech was polite. job went well"
"Very quick tune up service and she was very personable."
" Checked furnace completely"
"Friendly, knowledgeable, and quick."
"On time service, friendly, informative technician.
Work requested ws completed in the one visit."
"The technician was very thorough and porfessional."
"- customer service rep scheduled an emergency service call immediately
- service technician arrived within the hour
- service technician diagnosed and resolved the pro..."
"Phoned to advise Technician on the way, and he was on time. "
"The service was done professionally."
"Jamil made some safety recommendations, he vacuumed up spiders/insects. He was the first to ever do this. He took the extra time to explain things, which was impressive..."
"Melanie did a great job and provided us a great call on the weekend to help us be prepared and ensured the issue was understood beforehand"
"The technician really knew his stuff and kept me informed "
"Technical did a good job, informed us in advance that he was delayed on the previous job, and was very pleasant to deal with"
"Quick service, arrived at scheduled time, left no mess, very friendly and helpful. Knew his job well."
"The person did change one toilet kit, which costs $10. Before he came, he made me do several checks on the toilet, and even though I told him what was needed (a new toile..."
"Efficient, friendly, professional"
"very pleasant and efficient technician. Solved our problem quickly"
"The tech found the problem after about 15 min of trouble shooting . ECM no good, decided on a new furnace as old one was 16-17 years old."
"He was on time, provided thorough service and answered our questions"
"The service gentleman that came to my house was kind, informative and very efficient. "
"Tech was courteous, knowledgeable and helpful."
"I prepay to have tune ups for the furnace and AC each once a year. The AC should have been tuned up in the spring but the guy then tuned the furnace. The next guy comes..."
"Scott arrived promptly and had a personable bearing. He shared his service findings, allowing me to ask questions and not just a download dump of information."
"friendly, professional service"
"on time, friendly, offered helpful suggestions, very pleasant experience"
"Once you got here the service and the tech were great. However, I had called the evening before since the furnace was not working. A tech was suppose to call that evenin..."
"He arrived on time, he was very pleasant, went to work and when he finished, told me what he did, and was very neat. "
"The service was the same as usual,on time,helpful,courteous performed job well. "
"The service person was very pleasant, helpful and had some good advice."
"Effiecient Thorough Pleasant"
"Easy to make appointment and tech came on time "
"on time, personable, good information, and problem solved"
"He was very professional and knowledgeable !
"Efficient clean job fast addressed my concern and answered my q"
"The technician was very courteous and respectful. He did an excellent job of explaining the work and the condition of the furnace!"
"Excessive pricing and threats if warranty cancellation."
"Friendly, fast and knowledgeable "
"tecnician was very courteous and professional"
"Great service from your staff. Very conscientious to all customer needs."
"The technician did more than I expected and was most pleasant in doing so."
"Technician was friendly and efficient."
"I was explained everything he did"
"Professional and friendly attitude. Provided good advice."
"I assume everything was done as it should be I have no technical knowledge so I rely completely on the technician's knowledge and your company's reputation and promise o..."
Removed shoes when needed
Answered all questions
Worked well left no mess.Happy "
"Tech was informative and personable"
"Thorough, courteous and effective"
"I rarely give a 10 ... it's like walking on water ... however, this visit was just that. The usual competent, effective service ... plus tips on managing my system along..."
"The technician removed the humidifier filter to clean it and reassembled it incorrectly so that the air flow damper could not be adjusted."
"Keenan, was very knowledgeable, efficient and very helpful."
"Lauren was very helpful in setting up my same day appointment.
What started out as a simple faucet repair turned into a 3 hour appointment to replace my my Hot water Hea..."
"the technician was efficient, through and pleasant"
"great service ali k . was a very pleasant person to deal with ."
"Phil was very professional and provided detail information as he completed his tasks."
"technician was thorough and investigated issues that existed until satisfied of the result"
"A skilled professional technician, answered all my questions, offered advice, left me very satisfied with the service."
"Service technicians arrived on time and were very courteous and professional."
"I wasn't keen on getting the sales pitch on various services provided by the firm"
"The service provided by A1 Chesney has always been great over the past couple of decades. However this last call was required to fix a situation caused by another techni..."
"Quick and timely service
Kind and friendly representative
Remembered type of filter I needed and installed it
Am always pleased with McKinley - that's why I use you al..."
"technician was very thorough & seemed to provide a full check of the furnace"
"Sales rep and installers of A/C unit worked cleanly, were friendly, efficient, punctual and answered all questions. They clearly are professionals. The only reason why I ..."
"Technician showed up on time. Did a thorough job of inspecting my furnace and humidifier and explained to me what all he did. Was courteous and polite."
"On time, courteous, informative and competent. "
"all adjustments were included"
"I have great confidence in your service technicians."
"On time, courteous, clean, and professional
HIOWEVER - your requirements to complete the survey are intrusive and demanding - obviously prepared by someone who has no ..."
"Your technician spent more time on his cell phone once he arrived than the time he spent 15 min. servicing my furnace?? hardly worth this $$ service!!
"He was thorough and pleasant and explained everything to me. He even checked my humidifier"
"Service Tech was on time even early. He was professional and offered good suggestions and was able to connect me with the sales person and arrange a date for me to review..."
"Phil has always and continues to explain what he is doing and what needs to be done. He is very knowledgeable and caring. I trust Phil's expertise. Thanks Phil"
"I had booked because I had been without heat but when the tech got there he was told it was just a regular service and as I was the left to be the last of the day he was ..."
"The technician was courteous and knowledgable"
"Informative service representative. "
"Josh Weiss was the technician help me to fix my furnace. He was quite knowledgeable with what he does. He also answered me all the questions I had regarding to my applian..."
"our service expert was excellent"
"Excellent, efficient service, very courteous and circumspect."
"Great service and advice."
"The technician was knowledgeable about his work and freely talked me through what he was doing so that I could understand what was being done to my furnace. He was educat..."
"Ali arrived at our door and was an immediate impressive personality. He felt with both myself and wive in a extremely positive and professional manner. He explained the ..."
"Arrived on time, polite and efficient "
"Service was excellent. I received a call ahead of time exactly as promised and he was on time."
"On time and well knowledge on the water heater and very polite"
"Just happy with the professionalism of the service person."
"Every person who came was on time, cheerful, helpful, respectful - very professional!"
"on time, very professional and took the time to teach me about safety"
"The Technician was helpful reminding me and giving me some New Ideas what to do and expect with the Furnace and he also found a problem within the unit
that I had not ..."
"Phil was punctual, professional, and carefully explained what he planned to do to address the issue with our plumbing. I really appreciated his manner - he is friendly an..."
"Travis is very thorough, does a great job, is very professional and personable."
"Very pleasant, on time, thorough job and explained everything."
"Unable to carry out system pressure check. Pressures were taken on prior service check. Not clear if this is an original install location issue.
Note: Service renewal re..."
"Service was prompt and honest"
"Hard tom scale: Your technician came, did what was needed, and left. Slight difficulty in communicating with your dispatcher, but it was overcome. I think your routines c..."
"we feel that the technician gave us good information to make our decision "
"The technician was very thorough in doing the checkup. "
"I have no complaints at this time. I'll wait until spring to know how good things were. "
"complete, efficient, courteous service"
"Phil did an excellent job"
"Technician Tom offered me expert advise on the problem I have with my chimney."
"Phil S. was polite, helpful, professional and really knows the product. He was on time, worked quickly, was thorough and tidy. He provided helpful information and answe..."
"Scott provided great service and we would like to have him each year."
"service rep was very thorough, competent and polite"
"technician was thorough and kept me informed. He left the place clean and tidy."
"Erin (?) introduced himself and started his work immediately. Upon completion he discussed observations and the work he had completed. "
"Travis was very pleasant and professional. Explained things to me very well."
"Very polite and competent."
"Very efficient and informative service, including on our garage furnace"
"All services performed as required. Rob was very pleasant, answered all questions and addressed all concerns I had."
"Although the service technician was skilled and courteous, I was appalled by the charge for evaporator coil cleaner, an 18 oz can costing $85.00 plus tax. The identical p..."
"Our service technician Robert was professional. polite, patient, and personable. The overall experience for this visit was very positive. He took the time to answer all..."
"Prompt, efficient, courteous and pleasant"
"Tech was on time, answered my questions satisfactorily, courteous "
"Travis Day was very professional. Ready to answer all the questions we had. Thanks Travis"
"The technician did a very thorough job and was very courteous at all times."
"Simon was very good explaining what the issue was and how he addressed it"
"Very pleasant and efficient service. "
"technician made a small clerical error when selling us anew one yaer service agreement"
"Service done in a timely manner, technician arrived on time, answered all my questions"
"On time, courteous and completed annual service check-up "
"Came on time, was professional."
"Travis Day was very nice and very professional."
"Service was provided same day, technician very knowledgable courteous. Put booties on to protect my home. Very polite and personable. Great experience as well as earli..."
"I have never had a problem that McKinley didn't make right"
"Prompt, courteous and efficient technician! "
"The technician was polite and capable... he carefully explained the problems he found"
"The technician provided great service. I won't know if the service worked until winter when I can test the ventilation."
"Kassam was very helpful and was very good at answering my questions. He addressed all my concerns and took the time to explain everything. We felt that the customer needs..."
"The plumber you sent was great. It's the second time he's come to our house on a call. Last time he installed our new hot water tank and this time he replaced our toilet...."
"Professional courteous service"
"Very helpful and informative plus proffessionalservice"
"Prompt courteous and professional. Felt he was honest in assessment of equipment "
did the job right as to was already in place"
"I was disappointed that I had to call to find out when someone would be coming to fix the problem with our ac. The troubleshooting had been done the day before and I was ..."
"We always get great service from McKinley, that's why we kep using them :)"
"Your first contact Theresa was very accommodating and make calls to me to confirm my appointment more then once. Great customer service. "
"same technican, he was efficency and through "
"Paul has always been very efficient and is an expert on what he does."
"Came when expected. We were not booked for a total furnace check but the technician arranged for one."
"Quality service always."
"Technician was professional and efficient."
"Excellent Service both by tech & setting up appointment!"
"no particular one reason"
"First of all, the person answering the phone was very helpful with asking what needed to be done and with setting up my appointment. An appointment was able to be made in..."
"Thomas was prompt, completed the service in a reasonable amount of time and provided helpful feedback regarding the tasks which he had completed."
"We received prompt, professional and friendly service in response to our request to check out our furnace which had suddenly stopped working. Our technician Nick (who we'..."
"The Technician was thorough and knowlegable . "
"They have been here twice inlets 4 days. Not sure which visit you are referring to.
The first one the technician had a trainee with him. The technician suggested a few c..."
"The technician answered all my questions, explained everything he was doing, and did a thorough job."
"The technician was on time. Polite when he arrived. Calm around my dog. Professional about informing me who he was and completed the work without any interruption to my d..."
"Josh spent time explaining what happened to furnace. he also made some recommendations to avoid other problems that might happen. Did the job and got it done!"
"Eric was very thorough, informative and quick."
"Furnace is only 8 years old and motor shot. Was told we were sold an inferior product as the product you now sells comes with 10 year warranty. At the time we bought we w..."
"Our Service man, Travis, was on time, very professional, courteous, knowledgeable and thorough. I will definitely ask to have him come next year. He inspires confidence..."
"We were very satisfied. Nick and his trainee Kevin were on time, were very polite and Nick took the time to explain the maintenance they were doing on our furnace and a/..."
"I am really happy with the technician and his work. What always gives me grief is that you folks always say the PCO kit is on my file and you will order one and bring it..."
"The lady that answers the call was very helpful and the tech that services the furnace and AC unit was very helpful and polite too."
"The call the tech gave was great"
"Very rapid processing and fulfillment of order. Fair price. Polite, efficient technicians. No mess"
"The job was scheduled for 830 on a Friday Morning. Due to unforeseen issues the job took a lot longer to finish than the technician was given. He worked past his quitti..."
"Alain was informative and friendly! I can be anxious when things break down and he made me feel not as worried!"
"he told me what he was doing"
"Technician was excellent and explained everything, however we are waiting for the follow up work as air conditioner needs new part."
"Technician pleasant knowledgable had product I needed on hand and time to install it "
"Always satisfied with you folks. I only wish you could note on my file that the PCO kit and filter should be changed on particular dates. That way the tech could bring ..."
"The service technician was friendly and informative. Adam explained the work he did on the furnace and gave me some options for next years service and warranty"
"The plumber was efficient, and helpful"
"The technician Was great and explained everything and was knowledgeable and friendly "
"Courteous and explained everything. Very efficient."
"Excellent technician, prompt work, good explanations. However, booking process difficult to arrange in a timely fashion for this technician, so had to wait several weeks."
"I seldom give a ten as there is always room for improvement.
"As always Kass does an excellent job. Very pleasant. discusses the problems and advises."
"I was very satisfied with the actual service itself. However i was very dissatisfied that the original date scheduled for the service was not complied with. There was obv..."
"Nick was very thorough, professional and genuinely nice. Explained what he was doing and what the various components were for - a real education!!!"
"Very nice to deal with "
"I've been a customer of yours for many years.....always great service and professional technicians very helpful ."
"Thorough credible I formotion from the technician."
"As ALWAYS with McKinley , TOP NOTCH service"
"The technicians have been great; in particular, Travis Day was excellent going above and beyond. If anything is lacking it is in the communication and follow up with need..."
"although my visit was for my own piece of mind I felt the technician was very good at explaining what was going on and whether or not I needed to be concerned - with gas ..."
"Attendant went above and beyond my expectations. "
"From making my first initial call I was impressed. The lady who answered the phone, I think her name was Crystal???, was quick to help and knew who I was and that is to b..."
"We have the same technician come every time. He helped install the system and knows us and our needs/expectations. He is effective, courteous and professional."