"Lauren was very helpful in setting up my same day appointment.
What started out as a simple faucet repair turned into a 3 hour appointment to replace my my Hot water Hea..."
"the technician was efficient, through and pleasant"
"technician was thorough and investigated issues that existed until satisfied of the result"
"I wasn't keen on getting the sales pitch on various services provided by the firm"
"Technician showed up on time. Did a thorough job of inspecting my furnace and humidifier and explained to me what all he did. Was courteous and polite."
"I have great confidence in your service technicians."
"On time, courteous, clean, and professional
HIOWEVER - your requirements to complete the survey are intrusive and demanding - obviously prepared by someone who has no ..."
"Service Tech was on time even early. He was professional and offered good suggestions and was able to connect me with the sales person and arrange a date for me to review..."
"Informative service representative. "
"The technician was knowledgeable about his work and freely talked me through what he was doing so that I could understand what was being done to my furnace. He was educat..."
"Arrived on time, polite and efficient "
"On time and well knowledge on the water heater and very polite"
"Very pleasant, on time, thorough job and explained everything."
"I have no complaints at this time. I'll wait until spring to know how good things were. "
"complete, efficient, courteous service"
"Technician Tom offered me expert advise on the problem I have with my chimney."
"Simon was very good explaining what the issue was and how he addressed it"
"Came on time, was professional."
"The plumber you sent was great. It's the second time he's come to our house on a call. Last time he installed our new hot water tank and this time he replaced our toilet...."
"Very helpful and informative plus proffessionalservice"
did the job right as to was already in place"
"Paul has always been very efficient and is an expert on what he does."
"Quality service always."
"Excellent Service both by tech & setting up appointment!"
"no particular one reason"
"First of all, the person answering the phone was very helpful with asking what needed to be done and with setting up my appointment. An appointment was able to be made in..."
"Thomas was prompt, completed the service in a reasonable amount of time and provided helpful feedback regarding the tasks which he had completed."
"The technician answered all my questions, explained everything he was doing, and did a thorough job."
"The technician was on time. Polite when he arrived. Calm around my dog. Professional about informing me who he was and completed the work without any interruption to my d..."
"Furnace is only 8 years old and motor shot. Was told we were sold an inferior product as the product you now sells comes with 10 year warranty. At the time we bought we w..."
"I am really happy with the technician and his work. What always gives me grief is that you folks always say the PCO kit is on my file and you will order one and bring it..."
"The lady that answers the call was very helpful and the tech that services the furnace and AC unit was very helpful and polite too."
"The call the tech gave was great"
"Alain was informative and friendly! I can be anxious when things break down and he made me feel not as worried!"
"he told me what he was doing"
"Technician pleasant knowledgable had product I needed on hand and time to install it "
"Always satisfied with you folks. I only wish you could note on my file that the PCO kit and filter should be changed on particular dates. That way the tech could bring ..."
"The service technician was friendly and informative. Adam explained the work he did on the furnace and gave me some options for next years service and warranty"
"The plumber was efficient, and helpful"
"Excellent technician, prompt work, good explanations. However, booking process difficult to arrange in a timely fashion for this technician, so had to wait several weeks."
"I seldom give a ten as there is always room for improvement.
"I've been a customer of yours for many years.....always great service and professional technicians very helpful ."
"although my visit was for my own piece of mind I felt the technician was very good at explaining what was going on and whether or not I needed to be concerned - with gas ..."
"From making my first initial call I was impressed. The lady who answered the phone, I think her name was Crystal???, was quick to help and knew who I was and that is to b..."
"All around great experience. From my phone call requesting a service appointment with the office, the call back in a very short time ( same day ) saying a technician woul..."
"We had pre-booked our service call many months in advance but had to reschedule because of a vacation. My wife phoned and rebooked shortly before we left, explaining we w..."
"service was great but filter requested was not available in time for my service"
"Plumber Al.. did a good job"
"Keep use informed on arrival time -even called to see if they could come earlier. ??"
"Very professional manner, polite and thorough"
"The tech was efficient and very pleasant"
"Patrick is always very thorough, always willing to answer any questions I have - without making me feel that I am interrupting."
"He was on time and was professional. "
"Your service techs do an excellent job!"
"Completed the tasks in a timely manner."
"Good service but you forgot to send the furnace filters"
"Service and technicians always good and friendly "
"Very punctual, very thorough and very informative."
"Very satisfied with work, but there was a delay getting service. The initial call response the plumber talked to me on the phone. He checked for parts that he said he cou..."
"The technician & his service was great.
I was a last minute schedule in the day so that was greatly appreciated.
I do however question the $125 call out fee. That does ..."
"The Service Tech did the job perfectly and answered all my questions. "
"Prompt, polite, professional"
"I can't give a ten as there is almost always room for improvement."
"Phone call before technician arrives. Arrived when they said they would. Answered all my questions."
"I emailed the service mgr Mr. Patrick O'Connor about an issue with my furnace venting and never got an answer back, after our phone conversation. I would like to know if ..."
"Simon arrived promptly; explained why I was having issues with the a/c; explained what he was going to do & advised me of the cost of repairs before starting the repairs...."
"Friendly, knowledgeable "
"polite - technical expertise high"
"Russ is polite, efficient, and explains thoroughly what he finds and what we are getting completed. Also lets us know about other services available."
"Friendly and good advice"
"Service Tech, Chris, has been here before. As always, polite, helpful, friendly and left the place clean. Never have a complaint with your people."
"On time friendly answered all my questions "
No mess "
"Simon came quickly and was very helpful in explaining the issue he was polite and was able to solve the problem quickly."
"Right from my original telephone conversation with Melanie, I knew that I had made the right choice. As she had promised, Simon called our home and arrived as promised. H..."
"He was courteous and efficient "
"The technician was helpful, thoughtful and professional "
"The service technician was friendly, professional and informative. He was quick, quiet and very clean in the work area, he cleaned everything up before showing me what he..."
"$500 to clear a drain seemed a bit much"
"Always great service and Melanie continued that today she was very friendly and helpful. She took the time to figure out the leak and repaired it well without destroying..."
"No feedback on state of furnace"
"The technician was very thorough and explained what he had done"
"Very friendly and explained exactly what needed to be done. "
"I have a lot of confidence in Russ who has been maintaining my furnace since I purchased it."
"John was very patient in answering all our questions. He was very methodical in his work. John also has very pleasant personality."
"The technicians were very professional."
"my first survey says there was an error....did you receive it? I spent 10 minutes typing out my response. Please contact me @ 780-297-9147 if you didn't receive my first ..."
"Ian was very quick to come to our assistance and very informative. He was easy to relate to in terms of what was happening in the replacement of our water tank."
"When the first service person was unable to come due to health reasons, we were inforned right away and someone else was sent as soon as possible. Al was very courteous a..."
"Service was done quickly with no issues "
"It took a long while for the part needed to fix the heating system to be located ,but once it was available,Ian inserted it promptly."
"Technician was very thorough, and explained exactly what he was doing and why he was doing it. "
"On time, expalined exactly what was done and the results."
"Everything seemed to be fine. "
"Quick, Efficient,Knowledgable and helpful"
"Service was great :-) Having to pay labor on top of service call was not :-( This machine supposedly is under warranty, so Lennox should pay for the part to be repla..."
"Done on time. Answered all questions."
"The technician was prompt, friendly and efficient"
"high quality expectations and work "
"The technician did an excellent job and what was very informative."
explained the paperwork"
"Bottom line: The furnace is working and pumping out heat when required. I was a bit disappointed at how long the on site process took and shocked by the cost of the fault..."
"Professional and quick."
"professional efficient etc "
"Fast friendly service that solved the problem"
"tech very experienced and knowledgeable."
"I was happy with the work."
"When the tech Alain arrived he was very nice and helpful. Efficient. This doesn't ask about my problem with scheduling my appn't. Will never do it online again. My initia..."
"Wait time was approx 2.5 hours, but understandable with current temperatures."
"The patience, positive understanding, service orientation and commitment that Chris demonstrated through a complex problem solving situation,"
"Service was timely & professional"
"No one phoned me or emailed me to let me know that a Service man was coming."
"The service was excellent."
"Friendly, good service, quick! Hopefully did a great tune up."
"Had to have technician out twice before furnace was fixed."
"good service when arrived"
"Very knowledgable individual who found a small leak in a small hose. I was very pleased with that"
"He was knowledgeable, helpful and efficient."
"you grossly over charged for the igniter"
"Had a service call today and John was very knowledgeable and helpful. Also efficient and respectful."
"I consistently get the same level of service which is a positive thing! The service is always timely and time efficient and effective."
"The technician gave me many helpful hints and repaired the humidifier"
"Excellent quick service."
"On time, very thorough, articulated work done, friendly snd pleasant"
"The Service Tech (Al Parent) was patient with answering all my questions and answered them in a way that I understood. He also shook my hand and offered his thanks for my..."
"Technician was approachable and he listened to my concerns and answered questions I raised, and provided advice and good work onsite."
"Very professional, kept us informed as to what he was doing."
"The work was never completed. I was supposed to get an estimate of costs which never came"
"He wasn't able to find the source of the leak, and it ended up costing us over $200. This same technician had been here in the past for another plumbing call. He ended up..."
"You quoted me $125 for a consult onsite so I agreed, then somone phoned my wife 1 hour before the tech showed up to my house, and even stated the charge was 125$, when th..."
"They are always courteous, respectful of my property, and do the job called upon."
"On time, great service, professional in every way!"
"I had the same tech as last year and was very happy with his assistance and it was great to see him again. Please send him back next year."
"The fellow, John, was very polite and accommodating. He didn't mind my questions or my interest."
"The technician was very thorough. Besides doing the regular yearly maintenance, he spent time looking for problems - especially the one where our furnace "bangs" when st..."
"On time service, efficient worker"
"He was polite, personable and didn't mind my curiosity."
"I forgot about the service but a telephone reminder 1 hour ahead gave me time to prepare and change plans."
"John was on time explained what he did and was neat and polite"
"Technician was very helpful in explaining what needed to be done and why."
"Very friendly and answered all questions."
"Response to our emergency (no heat) call at 3:30 Sunday AM came at about 8:00 AM from Chris. He arrived exhausted but eager to help us.The job was complex requiring a ne..."
"Very polite, informative, arrived on time and efficient."
"Ian was very good at explainng the issue, demonstrated what had to be done, provided excellent advice and promised to complete the necessary part replacement as soon as a..."
"very thorough, careful, capable and friendly service technician. Solved and explained the problem."
"Arrival of Serviceperson advised and on time. Wotk completed and discussion with serviveperson following service informative and timely"
"Service man was friendly and helpful"
"Competent friendly technician. Very ingormative"
"He diagnosed the problem, and resolved it, efficiently and with minimal mess. He also listened to my explanation..."
"The original repair had a defective igniter, so Simon had to come back a second time to replace the defective igniter once it failed, 2 days after the original repair."
"Could have saved time by having the part in the van. We tried to tell the person answering the phone what part is needed...evening including the part number. She said tha..."
"Nice technician polite and tidy
Told me in laymen's terms what the problem was"
"Finally resolved the noise problem. Technician explained everything that he did and spent a little extra time to optimize the furnace setting for maximum efficiency."
"We had to hurry him as we had an engagement to attend so he would have likely would have spent more time"
"Courteous, prompt and knowledgeable."
"clear outline of options and costs, efficiently carried out the work, all is now working well, friendly. The company rep called to say that there would be a service delay..."
"He was efficient and friendly"
"Matthew was competent, considerate, careful and extremely pleasant. He explained our problem, showed us the evidence and made sure that he consulted us about the soluti..."
"Technician arrived at the exact time quoted . Was friendly . Went about his work efficiently and explained what he was going to do . He explained sffectively what opti..."
"John arrived early; did his job efficiently and thoroughly. I would be happy to have him come anytime."
"The service person was prompt, knew what repair was to be done, did it, explained everything to me, was courteous."
"Courteous, efficient on doing the work."
"Just came in and got the job done. "
"Punctual, explained what was being done and was very neat"
"Technician needs customer service training as the attitude I got in front of my parents and daughter was so unprofessional. The "gunk and grime " as he put it was my und..."
"The Technician was ok I guess, one that had alot of confidence in himself. I asked the online chat lady for a cleaning and to make sure everything was running. The ser..."
"On time, courteous, very professional"
"Informative - efficient-thorough "
"On time, professional, friendly service."
"technician was quick, thorough and curteous."
"Service technician came out the same day called and provided the service required."
"Repeated excellence and careful clean knowledgable techs coming on time with the right gear"
"Adam with good, couteous and efficient. "
"Technician explained what he was doing at every step, making sure I could understand all that he was explaining and why he was doing each and every step. Good communicati..."
"Efficient and arrived on time."
"Reliable thorough service "
"Technician on time, respectful of property, explains problem and solution."
"Service was completed successfully - no drips."
"Simon explained the cleaning and tune up process. He was friendly and professional."
"Competent personable service, thank you Melanie."
"they did good job every thing looked good when done very good"
"Very professional, honest, great customer service.
"I feel that $324 was high for a little over one hour work.I only got $20 for the $50 coupon sent me.I did not watch what he was doing but feel sure that he did a good job..."
"The technician was fine. Unfortunately, even though the timeframe was CONFIRMED the day before, supposedly a "communication issue" between the office and the technician ..."
"Serviceman arrived on time, did his work promptly and did not leave any mess when done."
"Prompt and efficient explained what he had found and phone later to tell us he had a problem with his meter and all was good. Did not have a pad for the humidifier ( whic..."
"Prompt, friendly, knowledgeable "
"provide excellent information abour our heating system"
"I am always satisfied with the service when Ian comes to my home. He is thorough, explains things and has patience. Very personable. I would like to note that this sur..."
"Technician arrived in very good time
. He was very polite and did his work efficiently - we feel he did a very good job"
"I had just purchased a home with a new furnace in it and was at my wits end trying to get someone from Lennox to help me understand the warranty and have it transferred t..."
"fast efficient, explained important elements, clean and tidy"
"Tech called ahead and arrived promptly. "
"The tec figured out the problem and fixed it"
"Technician came when called thanksgiving "
"Alain was a very pleasant man, very polite and professional. He suggested some things and what to watch for as I live in an older home but didn't high pressure me into d..."
"Great technician: expert service, knowledgeable about equipment, efficient, etc."
"Our Rep. Amy Shaw was very pleasant and easy to work with. She was able to communicate clearly with all parties.
Josh and Trent were the installers, and were very friend..."
"Furnace wasn't blowing hot as soon as 1st tech left. 2nd one - arrived few hours later, and took quite a while to get it going finally realizing was a thermastat??Had mu..."
"Technician very thorough. He said there was a humming noice on the motor
but it is not serious. He also said we have 1 more service on our present contract. (I was no..."
"If a man comes into the house and he knows what he is doing, I am happy with the service."
"TECH WAS NOT DISPATCHED AT APPOINTMENT TIME"
"Curteous and responsive to questions."
" You provided excellent service. Whenever we have a problem you always provide prompt service and your technicians are excellent."
"on a routine furnace serving the technician installed a high priced Hepa filter without discussing it with me . I thought I had paid $149 for a basic filtering was dissat..."
"The scheduled time was right on and John's explanations of his work were very helpful.
"Polite, efficient, thorough"
"Technician was on time, very organized and provided a complete verbal report on his findings."
"inspected all visible components like the water pump to ensure it was working, cleaned water house. asked questions that were asked with knowledge of the system."
"Explained what he did and why and gave me some advice about when to get a new furnace and water heater"
"Following your serviceman's visit , I went online searching for the same furnace filter I have for my daughters house, and purchased a 3/pack of the "exact same' Merv11 f..."
"When you have a new family with babies, it was reassuring that Simon took the time and effort to explain my options and get the job done."
"Technician should have flipped all the breakers instead of just telling me to call an electrician. I did this and discovered that one breaker was not in the ON position. ..."
"As always over the years, your technicians have provided service above what i expect."
"No service was performed. We ended up purchasing a new furnace because our current furnace was 6 years past the warranty period. We were told that we had been living in a..."
"very professional and pleasant"
"Job was completed in a fast, clean manor plus the technician was for informative."
"I was very satisfied with both the service and the cost."
"Keenan, was very knowledgeable, efficient and very helpful."
"A skilled professional technician, answered all my questions, offered advice, left me very satisfied with the service."
"Service technicians arrived on time and were very courteous and professional."
"Quick and timely service
Kind and friendly representative
Remembered type of filter I needed and installed it
Am always pleased with McKinley - that's why I use you al..."
"technician was very thorough & seemed to provide a full check of the furnace"
"He was thorough and pleasant and explained everything to me. He even checked my humidifier"
"I had booked because I had been without heat but when the tech got there he was told it was just a regular service and as I was the left to be the last of the day he was ..."
"Josh Weiss was the technician help me to fix my furnace. He was quite knowledgeable with what he does. He also answered me all the questions I had regarding to my applian..."
"our service expert was excellent"
"Service was excellent. I received a call ahead of time exactly as promised and he was on time."
"Just happy with the professionalism of the service person."
"Every person who came was on time, cheerful, helpful, respectful - very professional!"
"on time, very professional and took the time to teach me about safety"
"The Technician was helpful reminding me and giving me some New Ideas what to do and expect with the Furnace and he also found a problem within the unit
that I had not ..."
"Travis is very thorough, does a great job, is very professional and personable."
"Service was prompt and honest"
"The technician was very thorough in doing the checkup. "
"technician was thorough and kept me informed. He left the place clean and tidy."
"Erin (?) introduced himself and started his work immediately. Upon completion he discussed observations and the work he had completed. "
"Travis was very pleasant and professional. Explained things to me very well."
"Very polite and competent."
"Very efficient and informative service, including on our garage furnace"
"Service done in a timely manner, technician arrived on time, answered all my questions"
"On time, courteous and completed annual service check-up "
"Travis Day was very nice and very professional."
"Service was provided same day, technician very knowledgable courteous. Put booties on to protect my home. Very polite and personable. Great experience as well as earli..."
"I have never had a problem that McKinley didn't make right"
"Prompt, courteous and efficient technician! "
"The technician was polite and capable... he carefully explained the problems he found"
"The technician provided great service. I won't know if the service worked until winter when I can test the ventilation."
"Kassam was very helpful and was very good at answering my questions. He addressed all my concerns and took the time to explain everything. We felt that the customer needs..."
"Professional courteous service"
"Prompt courteous and professional. Felt he was honest in assessment of equipment "
"I was disappointed that I had to call to find out when someone would be coming to fix the problem with our ac. The troubleshooting had been done the day before and I was ..."
"We always get great service from McKinley, that's why we kep using them :)"
"Your first contact Theresa was very accommodating and make calls to me to confirm my appointment more then once. Great customer service. "
"same technican, he was efficency and through "
"Came when expected. We were not booked for a total furnace check but the technician arranged for one."
"Technician was professional and efficient."
"We received prompt, professional and friendly service in response to our request to check out our furnace which had suddenly stopped working. Our technician Nick (who we'..."
"The Technician was thorough and knowlegable . "
"They have been here twice inlets 4 days. Not sure which visit you are referring to.
The first one the technician had a trainee with him. The technician suggested a few c..."
"Josh spent time explaining what happened to furnace. he also made some recommendations to avoid other problems that might happen. Did the job and got it done!"
"Eric was very thorough, informative and quick."
"Our Service man, Travis, was on time, very professional, courteous, knowledgeable and thorough. I will definitely ask to have him come next year. He inspires confidence..."
"We were very satisfied. Nick and his trainee Kevin were on time, were very polite and Nick took the time to explain the maintenance they were doing on our furnace and a/..."
"Very rapid processing and fulfillment of order. Fair price. Polite, efficient technicians. No mess"
"The job was scheduled for 830 on a Friday Morning. Due to unforeseen issues the job took a lot longer to finish than the technician was given. He worked past his quitti..."
"Technician was excellent and explained everything, however we are waiting for the follow up work as air conditioner needs new part."
"The technician Was great and explained everything and was knowledgeable and friendly "
"Courteous and explained everything. Very efficient."
"As always Kass does an excellent job. Very pleasant. discusses the problems and advises."
"I was very satisfied with the actual service itself. However i was very dissatisfied that the original date scheduled for the service was not complied with. There was obv..."
"Nick was very thorough, professional and genuinely nice. Explained what he was doing and what the various components were for - a real education!!!"
"Very nice to deal with "
"Thorough credible I formotion from the technician."
"As ALWAYS with McKinley , TOP NOTCH service"
"The technicians have been great; in particular, Travis Day was excellent going above and beyond. If anything is lacking it is in the communication and follow up with need..."
"Attendant went above and beyond my expectations. "
"We have the same technician come every time. He helped install the system and knows us and our needs/expectations. He is effective, courteous and professional."
"Efficient, courteous service"
"Technician was friendly and professional. He told me what he was doing and why."
"got here on time, courteous, "
"The technician gave great service, explained everything well, answered all our questions, was very knowledgeable, personable and honest. He was obviously experienced and ..."
"We did not have to wait long for the service and workers were friendly, professional and respectful of our home."
"Nick was friendly and courteous. He explained what he was doing and answered my questions."
"He does a good job fixing and keeps everything clean when he is done his job"