Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Back in May, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a gentleman named Jimmy from the Raleigh area who told our team about a remarkable project he was planning for his neighbor Kyla.

Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, also known as brittle bone disease. She is dependent on a wheelchair to get from one point to another and her house was not wheelchair accessible, due in large part to the size of the chair. When Jimmy learned about the issue, he thought about remodeling the Tracy family’s house to make it completely wheel-chair compatible. But because of the age of the home, it was going to be more work than he initially planned. Undefeated, Jimmy chose to try converting the Tracy family’s carport into a wheelchair compatible apartment, which would come complete with Kyla’s own playroom, bedroom, bathroom, and kitchenette.

Thrilled to have a working plan, Jimmy began calling local businesses, including building supply companies, plumbers, and electricians and they all said they would be honored to help and contribute services and supplies. He called Service Experts of Raleigh for the heating and cooling piece of Kyla’s new apartment. Two of Service Experts residential sales consultants went to Kyla’s home to learn more about the remodel and were amazed by how smart and kind Kyla was and they knew they had to help.

Kyla’s father, Jared Tracy, said he expected to pay for the $12,000 heating and cooling system for Kyla’s new living area, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to hand the Tracy family a bill that said:

“We are honored to present you with a total heating and AC system at no charge as long as we can all have a hug.”

The employees at Service Experts of Raleigh were humbled to help provide such an incredible girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But it’s not over yet. The Tracy family is raising money to purchase a wheel-chair friendly automobile to better transport Kyla and her wheelchair. To read more or to donate to the Tracy’s van, please click through to their GoFundMe account.

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