When your air conditioner stops working on a sweltering summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 recommendations when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
1. Read Customer Reviews
Many individuals kick off their search for an air conditioner repair company on the web. While you’re there, be sure to browse through reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are valuable when searching for an AC repair business. Figure out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the ability to ask specific questions can help you make an educated decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A particular company may clearly be the best, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge an extra fee for mileage for going on service calls outside their normal coverage area. Inquire if your ZIP Code is included in the company’s service area. If not, determine if they’re prepared to come to you for an added cost. Thoroughly weigh your local options before deciding to pay a higher amount for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most inconvenient times. Choosing a company that provides emergency services is vital if you need punctual, reliable assistance on a Friday night or a holiday weekend. Look for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to quality and professionalism. Try to find an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company adheres to industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Require proof of licensing, bonding and insurance to be certain you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of providing quality service very likely has the experience it needs to handle challenging HVAC breakdowns. Determine how long the company has been operating. Then, ask a specialist whether they have previously worked on the problem you need addressed. This type of experience is imperative to ensure consistent, dependable and professional service.
8. Assess the Company’s Communication and Customer Service
Effective communication is essential when dealing with any company. The HVAC repair company you choose should be responsive, attentive and willing to answer your questions. Try to find evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Acquiring multiple quotes helps you find a company that offers competitive and honest prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices very low or tack on hidden fees to their work. The most reputable companies provide comprehensive and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and provide warranties for your satisfaction. Such coverage shows quality assurance and helps you continue the process with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC contractor doesn’t have to be a challenge. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning ac threatens to interrupt your comfort, contact a Service Experts office near you and schedule qualified AC repair services in Edmonton.