Commonly Available Job Positions at Rob's Albertan Service Experts Heating & Air Conditioning in Edmonton General Manager The General Manager is held accountable for directing and coordinating all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, drives sales, and provides leadership to all personnel and processes for the office. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician speaks with residential and/or commercial customers to provide answers to any and all questions, resolve issues, and confirm complete customer satisfaction. The person filling the position also recommends products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs HVAC equipment and accessory installation and start-ups on residential and/or commercial jobsites. The person in the position also conducts installation and service on inside air equipment and products, as well, and has the qualifications to understand controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist handles customer inquiries, grievances, and billing inquiries with the highest level of courtesy and professionalism to resolve customer complaints with a same-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service office. Dispatcher The Dispatcher, following Service Experts radio and pager policies, dispatches appointments to Installers, Service Technicians, and Maintenance Technicians. The individual in the positiong also interacts with the customer to ensure the customer is aware of scheduled appointments, answer questions, and to help resolve problems. The Dispatcher effectively plans and routes the most suitable technicians using established company guidelines.