Training & Development

Career Training Opportunities from Rob's Albertan Service Experts Heating & Air Conditioning in EdmontonCareer Training Opportunities from Rob's Albertan Service Experts Heating & Air Conditioning in Edmonton

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week program focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) Commercial Account Manager classes yearly.
    • Two week course focused on technical and sales to better position the RSC for success in their area.
  • Two (2) different sales programs offered for General Managers biannually, totaling 4.5 training days, focusing on sales culture and daily sales leadership.

Technical Training
The technical training for technicians contains:

  • Heating and cooling system tune-up procedural training in spring and fall
  • Heat exchanger and CO inspection yearly
  • Technical communication and ‘build-a-tech’ biannually
  • Continual NATE certification and specialty courses as required

Service Experts Heating and Air Conditioning is investing in supplementary education through the use of a Learning Management System, to drive assigned and ad hoc programs to better offer a complete education to our technical personnel.

Miscellaneous Training

  • Semiannually, conduct Operational Excellence for General Managers, to give support, tools, and structure for operating a business from the P&L standpoint.

Customer Service Specialist

  • Three (3) times annually, perform outbound calling through a one (1) day program. In this program we cover HVAC basics, why people buy, calling procedures, scripts, customer buying signs, and controlling customer complaints.

Dispatcher

  • No formal training given. As needed training provided by the General Manager and appropriate staff in the office.

Sales Training
The sales training contains:

  • Five (5) Residential Sales Consultant classes yearly.
    • Two week program focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) Commercial Account Manager classes yearly.
    • Two week course focused on technical and sales to better position the RSC for success in their area.
  • Two (2) different sales programs offered for General Managers biannually, totaling 4.5 training days, focusing on sales culture and daily sales leadership.

Technical Training
The technical training for technicians contains:

  • Heating and cooling system tune-up procedural training in spring and fall
  • Heat exchanger and CO inspection yearly
  • Technical communication and ‘build-a-tech’ biannually
  • Continual NATE certification and specialty courses as required

Service Experts Heating and Air Conditioning is investing in supplementary education through the use of a Learning Management System, to drive assigned and ad hoc programs to better offer a complete education to our technical personnel.

Miscellaneous Training

  • Semiannually, conduct Operational Excellence for General Managers, to give support, tools, and structure for operating a business from the P&L standpoint.

Customer Service Specialist

  • Three (3) times annually, perform outbound calling through a one (1) day program. In this program we cover HVAC basics, why people buy, calling procedures, scripts, customer buying signs, and controlling customer complaints.

Dispatcher

  • No formal training given. As needed training provided by the General Manager and appropriate staff in the office.
Rob's Albertan Service Experts Heating & Air Conditioning
4918 72nd Avenue
Edmonton, Alberta T6B 2K2

Phone: 780-800-9047
Email: robsalbertan@serviceexperts.com